SBS2003 domain/ Windows 2000 Terminal Server Question

I have an SBS2003 Domain Controller that is also the Terminal Server License server.
I have a Windows 2000 TS running in application mode.

I have one client running Windows XP (she connects over the internet using RDP) that received a temporary license. The rest of the machines (all XP..some connect internally...some externally) have all received permanent CAL's (Existing Windows 2000- Terminal Services CAL Token (per device) is set to Unlimited).

I've take the client through the steps to remove the neccessary keys under HKEY_LOCAL_MACHINESOFTWAREMicrosoftMSLicensingStore. I've even had her rename her machine. I'm at a loss. I need her to get a permanent license. What should I do?

many thanks!
LVL 3
Tom-J-LaelAsked:
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itcozaCommented:
Tom-J-Lael,

If she is using Home Edition, then you need not look any further for the problem as it is only XP Pro that will be issued the licenses.  Have a look at the following KB: http://support.microsoft.com/?kbid=319555
XP Home and XP Embedded do not get issued with permanent licenses.

*****************************
Regards, M
   
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itcozaCommented:
Hi Tom-J-Lael,

We are certain that the user is running Windows XP Professional and not Home Edition?

Regards,
M
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Tom-J-LaelAuthor Commented:
M,

I am not sure if the user is using HOme or Pro. I can find out. What makes teh difference??
many thanks,
Paul
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itcozaCommented:
So,  have you found out yet what OS the person was using?
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Tom-J-LaelAuthor Commented:
Yah, She was using XP Home.

Here's teh scenario. I suggested they buy 5 more SBS2003 File/Print CALS.

From previous error messages she gave me I was under the impression she was using RWW to remote into her desktop machine, the from there remoting into the terminal server. And others also doing the same. But that wasn't the case. So, I had to upgrade her machine to XP Pro for free...but..that fixed it..they're happy...they're still a client..that's all that matters I guess....


***insert GI Joe PSA catch phrase***

"Now I Know"
"And know is half the battle"
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