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Problems using NETDIAG & DCDIAG

Posted on 2006-06-26
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NETDIAG /Fix - why do i get [FATAL] Failed to get the system information of this machine

How can I correct it

Also failing tests with dcdiag:  here are the results:

C:\WINNT>dcdiag /fix

DC Diagnosis

Performing initial setup:
   Done gathering initial info.

Doing initial non skippeable tests

   Testing server: Default-First-Site-Name\PISERVER
      Starting test: Connectivity
         ......................... PISERVER passed test Connectivity

Doing primary tests

   Testing server: Default-First-Site-Name\PISERVER
      Starting test: Replications
         ......................... PISERVER passed test Replications
      Starting test: NCSecDesc
         ......................... PISERVER passed test NCSecDesc
      Starting test: NetLogons
         [PISERVER] An net use or LsaPolicy operation failed with error 67, The
network name cannot be found..
         ......................... PISERVER failed test NetLogons
      Starting test: Advertising
         ......................... PISERVER passed test Advertising
      Starting test: KnowsOfRoleHolders
         ......................... PISERVER passed test KnowsOfRoleHolders
      Starting test: RidManager
         ......................... PISERVER passed test RidManager
      Starting test: MachineAccount
         Could not open pipe with [PISERVER]:failed with 67: The network name ca
nnot be found.
         Could not get NetBIOSDomainName
         Failed can not test for HOST SPN
         Failed can not test for HOST SPN
         * Missing SPN :(null)
         * Missing SPN :(null)
         ......................... PISERVER failed test MachineAccount
      Starting test: Services
         Could not open Remote ipc to [PISERVER]:failed with 67: The network nam
e cannot be found.
         ......................... PISERVER failed test Services
      Starting test: ObjectsReplicated
         ......................... PISERVER passed test ObjectsReplicated
      Starting test: frssysvol
         [PISERVER] An net use or LsaPolicy operation failed with error 67, The
network name cannot be found..
         ......................... PISERVER failed test frssysvol
      Starting test: kccevent
         Failed to enumerate event log records, error The network name cannot be
 found.
         ......................... PISERVER failed test kccevent
      Starting test: systemlog
         Failed to enumerate event log records, error The network name cannot be
 found.
         ......................... PISERVER failed test systemlog

   Running enterprise tests on : PATRONS.LOCAL
      Starting test: Intersite
         ......................... PATRONS.LOCAL passed test Intersite
      Starting test: FsmoCheck
         ......................... PATRONS.LOCAL passed test FsmoCheck
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Question by:Marshall Kass
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3 Comments
 
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Accepted Solution

by:
Zabulon777 earned 2000 total points
ID: 16986116
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/netdiag-o.asp.

Examples

1. To test  the domain controller in your domain, type the following line, and then press ENTER: netdiag /v /l /test:dsgetdc

2. To display the IPSec policy, type the following line, and then press ENTER: netdiag /test:ipsec /debug

"[Fatal] Failed to Get System Information" Error Message Occurs When You Run Netdiag
 "The procedure entry point DnsGetMaxNumberOfAddressToRegister could not belocated in the dynamiclink library DNSAPI.dll." error when running netdiag on XP
What does netdiag /fix do

"[Fatal] Failed to Get System Information" Error Message Occurs When You Run Netdiag
Symptom: When you run the Netdiag tool, you receive the following error message: [Fatal] Failed to get system information of this machine.
Resolution: To resolve this issue, start the Computer Management console, click Services, and then start the Remote Registry service.

 "The procedure entry point DnsGetMaxNumberOfAddressToRegister could not belocated in the dynamiclink library DNSAPI.dll." error when running netdiag on XP

Make sure you are running the version form XP CD. There is a possibility that you have a W2K version of netdiag installed explicitly - there was a download from KB. Or you may just upgrade the OS from w2k to XP. To fix this problem, you may want to re-install it. To re-install,  run XP CD at \Support\Tools\SUPTOOLS.MSI and select "Remove all". After it is done, launch it again to install appropriate version of support tools.

What does netdiag /fix do

Netdiag /fix  switch is very useful tool to correct issues with DNS and domain controller tests. 1. DNS Test: If the computer is a domain controller, Netdiag verifies all the DNS entries in the Netlogon.dns file to determine if they are correct and updates the appropriate entries if there is a problem. 2. Domain Controller Test: If the domain GUID cached in a local computer on your primary domain is different than the domain GUID saved in a domain controller, Netdiag tries to update the domain GUID on the local computer.
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Author Comment

by:Marshall Kass
ID: 16986297
Thank you for the quick response.  I researched google nad found out about the Remote Registry services and tried it.  it worked and i was able to run the netdiag command.  I then read your comment which directed me to do the same.  The one difference is i tried to run the step 1. of your response and got the fatal error again.  I restarted the Remote Registry Service (RRS) and it worked.  Why is the RRS stopping or failing is the new question?
0
 
LVL 1

Expert Comment

by:Zabulon777
ID: 16986613
I am not sure why its doing that... yo ucan read up more about RRS...

http://www.theeldergeek.com/remote_registry.htm
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