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Relaying denied: You must check for new mail before sending mail.

Posted on 2006-06-26
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Last Modified: 2011-10-03
There have been no changes to the Exchange Server 2003 portion of SBS 2003 and now this morning our clients can't send mail to us and receive the following message.  We were able to receive mail on Friday but not by Monday morning.  The server has been rebooted and there are no erros in the event log.  What could have happened?


The following recipient(s) could not be reached:

      swalsh@burgessharrell.com on 6/26/2006 1:26 PM
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
            <arkaysystems.com #5.7.1 smtp;550 5.7.1 <swalsh@burgessharrell.com>... Relaying denied: You must check for new mail before sending mail.>
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Question by:rkosey
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9 Comments
 
LVL 8

Expert Comment

by:dhoustonie
ID: 16986923
Is your server set to relay through an external smarthost?
If so they may have changed their relaying policy.

David
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Author Comment

by:rkosey
ID: 16986944
Not that I know of but how do I check?

Ron
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LVL 8

Expert Comment

by:dhoustonie
ID: 16987546
Goto:
Server Management
Advanced Management
Exchange
Connectors

Right Click Small Business SMTP Connector and select properties
It will either be set to use DNS or a Smarthost

David
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Author Comment

by:rkosey
ID: 16988975
It's set to use DNS.  The DSL service provider is Verizon.

Ron
0
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Expert Comment

by:dhoustonie
ID: 16989017
Verizon have become very strict with regards hosting servers on their non-business dsl lines.
Do you have a Business DSL Line with them?

David
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Author Comment

by:rkosey
ID: 16991565
I will check with them today.

Ron
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Accepted Solution

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dhoustonie earned 500 total points
ID: 16991711
I saw a post yesterday on Vlad Mazek's blog about Verizon stopping access on ports 80 and 443 to some customers, as the post was based on web access, it may not have covered a change in policy for port 25.
David
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Author Comment

by:rkosey
ID: 16994348
Thanks, Verizon did migrate them to a new server and I got no notification that the MX and mail records needed to be changed.

Ron
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Expert Comment

by:dhoustonie
ID: 16997714
Glad you got it sorted, and thank you,

David
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