Solved

why can't I get to a site using http://www. but can using http://

Posted on 2006-06-26
9
297 Views
Last Modified: 2011-09-20
For years, until 4 or 5 days ago I could get to http://www.ancestry.com  but  now I have to use http://ancestry.com and I cannot view any of it's interior pages after I log in - which I have always been able to before. I have checked with the web site and my username and password are correct and my membership is in good standing. When I log in,  I am redirected to a splash screen (after a wait of about 30 secs.)  saying the site is experiencing high traffic or other difficulties which in actuality it is not.  I had tech support at the site log in from my account fine.  It's just me that can't access the site.

I  get the splash screen if I type in the url or by clicking on a link to it using a google supplied link to the site.

I have removed all cookies, temp internet files and plain old temp files and rebooted and that has had no effect either. I did not  change any settings before the problem arose.

I am using win 98se; IE 6.0; cable modem; ISP is earthlink high speed through time warner cable.
0
Comment
Question by:ashworth
  • 4
  • 3
  • 2
9 Comments
 
LVL 12

Expert Comment

by:r_naren22atyahoo
ID: 16989301
On IE 6
Go to tools >>Internet Options
click delete cookies and delete files

close the IE  
start it again and try the site now

regards
naren
0
 

Author Comment

by:ashworth
ID: 16989332
Just did again for the third or fourth time time today with no change in the problem.
0
 
LVL 57

Expert Comment

by:giltjr
ID: 16989366
From a command prompt enter:

     ping -n 1 www.Ancestry.com
     ping -n 1 Ancestry.com

Do both reslove to the same IP address?  If not, try issuing the command:

     ipconfig /flushdns

and try again.  If it still does not work, then have whomever is in charge of your DNS server check and see if they can stop/start it to flush the cache.  Somewhere you have a bad cached entry.

0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 12

Accepted Solution

by:
r_naren22atyahoo earned 200 total points
ID: 16989370
on the bottom on the web browser page letft side do you see any errors

download firefox browser and use it,
check if you login via firefix browser
http://www.mozilla.com/firefox/

regards
naren
0
 

Author Comment

by:ashworth
ID: 16989417
Thank you for the help, I have foxfire and still have the same issue.
0
 
LVL 57

Expert Comment

by:giltjr
ID: 16989445
Did you do the pings?  If so were the IP addresses the same or different?

Is this from your home or is it a work computer?
0
 

Author Comment

by:ashworth
ID: 16989522
I have isolated the problem by using a proxy server IP address and all worked fine.

I anm going to have my ISP issued IP changed tomorrow.

Once again, thanks
0
 
LVL 12

Expert Comment

by:r_naren22atyahoo
ID: 16989533
ashworth ,

did it worked with firefox???
did you see any errors on the IE browser???
curious to know why i was awarded the points
0
 

Author Comment

by:ashworth
ID: 16989564
I awarded the points due to the fact you were the first responder and willing to help.

It did not work with foxfire

I saw no error messages.

Using the proxy server IP address allowed me to get to the site and login successfully. I could not using my ISP given IP address for some reason and so tomorrow I will have it changed.

Thanks also to giltjr .
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question