• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 310
  • Last Modified:

why can't I get to a site using http://www. but can using http://

For years, until 4 or 5 days ago I could get to http://www.ancestry.com  but  now I have to use http://ancestry.com and I cannot view any of it's interior pages after I log in - which I have always been able to before. I have checked with the web site and my username and password are correct and my membership is in good standing. When I log in,  I am redirected to a splash screen (after a wait of about 30 secs.)  saying the site is experiencing high traffic or other difficulties which in actuality it is not.  I had tech support at the site log in from my account fine.  It's just me that can't access the site.

I  get the splash screen if I type in the url or by clicking on a link to it using a google supplied link to the site.

I have removed all cookies, temp internet files and plain old temp files and rebooted and that has had no effect either. I did not  change any settings before the problem arose.

I am using win 98se; IE 6.0; cable modem; ISP is earthlink high speed through time warner cable.
0
ashworth
Asked:
ashworth
  • 4
  • 3
  • 2
1 Solution
 
r_naren22atyahooCommented:
On IE 6
Go to tools >>Internet Options
click delete cookies and delete files

close the IE  
start it again and try the site now

regards
naren
0
 
ashworthAuthor Commented:
Just did again for the third or fourth time time today with no change in the problem.
0
 
giltjrCommented:
From a command prompt enter:

     ping -n 1 www.Ancestry.com
     ping -n 1 Ancestry.com

Do both reslove to the same IP address?  If not, try issuing the command:

     ipconfig /flushdns

and try again.  If it still does not work, then have whomever is in charge of your DNS server check and see if they can stop/start it to flush the cache.  Somewhere you have a bad cached entry.

0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
r_naren22atyahooCommented:
on the bottom on the web browser page letft side do you see any errors

download firefox browser and use it,
check if you login via firefix browser
http://www.mozilla.com/firefox/

regards
naren
0
 
ashworthAuthor Commented:
Thank you for the help, I have foxfire and still have the same issue.
0
 
giltjrCommented:
Did you do the pings?  If so were the IP addresses the same or different?

Is this from your home or is it a work computer?
0
 
ashworthAuthor Commented:
I have isolated the problem by using a proxy server IP address and all worked fine.

I anm going to have my ISP issued IP changed tomorrow.

Once again, thanks
0
 
r_naren22atyahooCommented:
ashworth ,

did it worked with firefox???
did you see any errors on the IE browser???
curious to know why i was awarded the points
0
 
ashworthAuthor Commented:
I awarded the points due to the fact you were the first responder and willing to help.

It did not work with foxfire

I saw no error messages.

Using the proxy server IP address allowed me to get to the site and login successfully. I could not using my ISP given IP address for some reason and so tomorrow I will have it changed.

Thanks also to giltjr .
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

  • 4
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now