Solved

why can't I get to a site using http://www. but can using http://

Posted on 2006-06-26
9
299 Views
Last Modified: 2011-09-20
For years, until 4 or 5 days ago I could get to http://www.ancestry.com  but  now I have to use http://ancestry.com and I cannot view any of it's interior pages after I log in - which I have always been able to before. I have checked with the web site and my username and password are correct and my membership is in good standing. When I log in,  I am redirected to a splash screen (after a wait of about 30 secs.)  saying the site is experiencing high traffic or other difficulties which in actuality it is not.  I had tech support at the site log in from my account fine.  It's just me that can't access the site.

I  get the splash screen if I type in the url or by clicking on a link to it using a google supplied link to the site.

I have removed all cookies, temp internet files and plain old temp files and rebooted and that has had no effect either. I did not  change any settings before the problem arose.

I am using win 98se; IE 6.0; cable modem; ISP is earthlink high speed through time warner cable.
0
Comment
Question by:ashworth
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
9 Comments
 
LVL 12

Expert Comment

by:r_naren22atyahoo
ID: 16989301
On IE 6
Go to tools >>Internet Options
click delete cookies and delete files

close the IE  
start it again and try the site now

regards
naren
0
 

Author Comment

by:ashworth
ID: 16989332
Just did again for the third or fourth time time today with no change in the problem.
0
 
LVL 57

Expert Comment

by:giltjr
ID: 16989366
From a command prompt enter:

     ping -n 1 www.Ancestry.com
     ping -n 1 Ancestry.com

Do both reslove to the same IP address?  If not, try issuing the command:

     ipconfig /flushdns

and try again.  If it still does not work, then have whomever is in charge of your DNS server check and see if they can stop/start it to flush the cache.  Somewhere you have a bad cached entry.

0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 
LVL 12

Accepted Solution

by:
r_naren22atyahoo earned 200 total points
ID: 16989370
on the bottom on the web browser page letft side do you see any errors

download firefox browser and use it,
check if you login via firefix browser
http://www.mozilla.com/firefox/

regards
naren
0
 

Author Comment

by:ashworth
ID: 16989417
Thank you for the help, I have foxfire and still have the same issue.
0
 
LVL 57

Expert Comment

by:giltjr
ID: 16989445
Did you do the pings?  If so were the IP addresses the same or different?

Is this from your home or is it a work computer?
0
 

Author Comment

by:ashworth
ID: 16989522
I have isolated the problem by using a proxy server IP address and all worked fine.

I anm going to have my ISP issued IP changed tomorrow.

Once again, thanks
0
 
LVL 12

Expert Comment

by:r_naren22atyahoo
ID: 16989533
ashworth ,

did it worked with firefox???
did you see any errors on the IE browser???
curious to know why i was awarded the points
0
 

Author Comment

by:ashworth
ID: 16989564
I awarded the points due to the fact you were the first responder and willing to help.

It did not work with foxfire

I saw no error messages.

Using the proxy server IP address allowed me to get to the site and login successfully. I could not using my ISP given IP address for some reason and so tomorrow I will have it changed.

Thanks also to giltjr .
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
Password hashing is better than message digests or encryption, and you should be using it instead of message digests or encryption.  Find out why and how in this article, which supplements the original article on PHP Client Registration, Login, Logo…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question