Probably a simple question, however a little expertice is appreciated.
I have a user who recieved a BB phone (Verizon) from another user.
New user would like to be set up on BB server for emails, etc.
Phone was set up on BB (BES 3.6) server with another user, I have reset phone, installed desktop software on computer and synced with Outlook. Old user removed from BB server and new user added, however the problem is that the server says it's "initializing" and never gets past that point. Have re-added a couple of times, no change. Does the new user need to do the Enterpise activation on his phone? If so I don't know how to add the password required with this step. If possible, a brief step by step instruction set of the correct set up procedures for the situation I explained.
Thanks much, Dan