Solved

Blackberry 7130 not "initializing" on BB server.

Posted on 2006-06-26
7
3,060 Views
Last Modified: 2012-08-13
Probably a simple question, however a little expertice is appreciated.
Situation:
I have a user who recieved a BB  phone (Verizon) from another user.
New user would like to be set up on BB server for emails, etc.
Details:
Phone was set up on BB (BES 3.6) server with another user, I have reset phone, installed desktop software on computer and synced with Outlook. Old user removed from BB server and new user added, however the problem is that the server says it's "initializing" and never gets past that point. Have re-added a couple of times, no change. Does the new user need to do the Enterpise activation on his phone? If so I don't know how to add the password required with this step. If possible, a brief step by step instruction set of the correct set up procedures for the situation I explained.
Thanks much, Dan
0
Comment
Question by:Mayordan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 16990059
1. Message on server
The "initializing" line is there by default after you add a user; it should really say "ready for activation".  

2. Enterprise Activation
Depending on the version of BES 3.6 you can activate wirelessly by double clicking on the user (or right mouse click then properties) within the BES server,  Then will bring up a properties windows which has  set activation password on the first screen.  Then you can go into enterprise activation on the phone and enter the email address and password.

3. Activating via Desktop Manager
All you should need to do is open Desktop Manager on the desktop and ensure the device manager has detected the device.  In Blackberry Desktop manager (logged on as the user) you can go to Options and Connection Settings and make sure USB-PIN:<DEVICE PIN> is selected.  Once you have done this it should prompt you to create a new encryption key by moving you mouse around the screen.  After this is done (sometimes it may take a few minutes) you will see the enterprise activation icon change to Progress 0% and then the percentage will increase until the activation is complete.  
0
 

Author Comment

by:Mayordan
ID: 16994570
Thanks GT,

I did the steps you outlined in #3 initially, created the key, etc but didn't see anything in regards to ent activation, at that time he was not created on the BES server yet. I just logged onto the bes server and I don't have the option to set activation password on the first screen, there is just s refresh button and a field that says the pin=unassigned and initializing.
Currently the user is off-site and has tried to do the ent act. OTA but I don't have a password to give him. At this point is there any way to get email redirection working? or any suggestions? I did send a message to the handheld through bes but it is in the pending state since i guess there is no communication between the two. I would be willing to start all over if we could get this working remotely.
Thank you. D
0
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 125 total points
ID: 16999211
It seems your BES server hasn't got the latest service packs that allow the wireless activation.  When the user returns with the phone connect it directly to your BES server via a USB cable, then go into the BlackBerry Enterprise Server program group (i.e Start > Programs etc..) and select "BlackBerry Handheld Configuration Tool".  Once you open this tool you should see your BB devices PIN under the Ports tab (Also listed as USB).  All you need to do now is select the user from the handhelds tab and then select "Assign handheld to user".  This will activate the phone under the required user.  Make sure you don't disconnect the device until the Enterprise Activation icon has disappeared or you see it reach 100% progress.
0
[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

 

Author Comment

by:Mayordan
ID: 17006150
OK thanks GC, I'll try this Friday and get back to you.
Dan
0
 

Author Comment

by:Mayordan
ID: 17006182
One comment, I don't seem to have the BlackBerry Handheld Configuration Tool as you mentioned, is this something that wasn't installed initially with BES?
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 17018513
I would recommend that you upgrade your BES 3.6 to Service Pack 7, or alternately I would consider downloading BES Express 4.1 (https://www.blackberry.com/express/?cp=BAC-BB1) (if you have less than 15 users) which comes with 1 free CAL and your BES 3.6 CAL can then be loaded into this new version (also if it is less than 15).  With the newest version activations are extremly simple.


0
 

Author Comment

by:Mayordan
ID: 17021394
OK, basically started over, wiped handheld, removed user from BES server, re-istalled DM on PC, installed SP7 on BES. Went through the steps as usual, except activated phone via DM and it worked as it should have the first time. Please award garycutri the points as his suggestions helped me to better understand and resolve the issue.

Dan
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are anything like me, you install many apps on your phone and have your life on it, sometimes literally.  When I bought my current phone, a Samsung Galaxy S5 from Verizon, they were only selling the versions with 16 GB internal.  I didn't rea…
Let me explain this picture a little bit.  First, in case you haven't already guessed, you are looking at my 2 phones, an Android Samsung Galaxy S5 on the left and an iPhone 5 on the right.  They are on their respective cradles on my desk.  But, you…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question