• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3530
  • Last Modified:

SSL certificate installation error in Internet Explorer - error 0x80090016

On our new machines, when we try to install a web certificate (using the url https://domainname/certsrv, we get the following error:

unable to install the certificate

All existing machines can request certificates without any problems (ie it is not a server problem).  However we have ghosted over 45 of this machine image - even the original unghosted PC cannot request a certificate.  This is extremely urgent and it is unfeasable to reimage all of these machines with a new working image.

I have also searched the web and MS tech notes and KB articles and can find no answers that work.  Maximum point awarded for this question.
1 Solution
amctechAuthor Commented:
Yes I have gone through both of these kb articles and no luck...

I have managed to do a "workaround" by setting up roaming profiles, installing the certificate on the working machine, then logging off (saving the profile to the network), then I deleted the local user profile on the broken machine, then loged back on - which copied the roaming profile to the broken machine.  The certificate is installed fine and the webpage works!! However applying for additional certificates is still failing, which is critical for when new users are added to the network..


Check this link surel y will resolve your issue

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

amctechAuthor Commented:
After (finally) successfully completing the steps in http://support.microsoft.com/default.aspx?scid=kb;en-us;841798 we now have another issue..
When requesting a web certificate it comes up with this error:

An error occurred while creating the certificate request. Please verify that you selected the correct CSP, or contact an administrator for assistance.

Suggested cause:
No suggestion.
Error: 0x80070002 - (unknown)

amctechAuthor Commented:
I managed to fix it!  Appears to have been a corrupt Default User profile (which obviously corrupted all new user profiles, stopping me from installing a web SSL certificate).  I copied the hidden Default User profile from another working PC and it fixed the problem!  It also fixed the 0x80070002 error I got after executing KB841798

How do I close off this Question??
Request the admin to close this question
PAQed with points refunded (500)

Community Support Moderator
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now