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No client control over the message format!

Posted on 2006-06-27
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Last Modified: 2010-04-08
I'm trying to figure out how to gain flexibility when reading a message in Outlook 2003.  Some messages come in as HTML, which aren't previewable, and sometimes do not print correctly, so I'd like to change the message format to plain text.  When I go into FORMAT, all options are greyed out.  Is this a permissions setting somewhere that would make these options unavailable to the user?  

Thanks,
Damian
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Question by:Damian_Gardner
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LVL 97

Expert Comment

by:war1
ID: 16993759
Greetings, Damian!

To read messages in plain text in Microsoft Outlook 2003:

1. From the Outlook Tools menu, click Options.

2. In the Options dialog box, click the Preferences tab, and then click the E-mail Options button.

3. In the E-mail Options dialog box, select the Read all standard mail in plain text checkbox.

4. Click OK to close the E-mail Options dialog box, and then click OK to close the Options dialog box.


Best wishes!
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Author Comment

by:Damian_Gardner
ID: 16994662
That's great.  Now, the only thing is what if I need to read the message in HTML, as an exception.  Can I change that specific email back to HTML?

Thanks,
Damian
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LVL 97

Expert Comment

by:war1
ID: 16994709
Damian,

You can use the same procedure above to change view back to HTML.
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Author Comment

by:Damian_Gardner
ID: 16995116
I see.  Any idea what the format menu inside the email message is for?  It looks as though it was designed to change the format on the fly for the message being read, but it's greyed out on all of my client machines.  

Thanks,
Damian
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Accepted Solution

by:
war1 earned 500 total points
ID: 16995162
Damian,

If you reply to a message, you should be able to change the format on the fly using the format menu in the Reply box.
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Author Comment

by:Damian_Gardner
ID: 16995316
Ahh - I see.

Ok - thanks for your help!

Damian
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