asked on

No client control over the message format!

I'm trying to figure out how to gain flexibility when reading a message in Outlook 2003. Some messages come in as HTML, which aren't previewable, and sometimes do not print correctly, so I'd like to change the message format to plain text. When I go into FORMAT, all options are greyed out. Is this a permissions setting somewhere that would make these options unavailable to the user?

Thanks,
Damian

war1

Greetings, Damian!

To read messages in plain text in Microsoft Outlook 2003:

1. From the Outlook Tools menu, click Options.

2. In the Options dialog box, click the Preferences tab, and then click the E-mail Options button.

3. In the E-mail Options dialog box, select the Read all standard mail in plain text checkbox.

4. Click OK to close the E-mail Options dialog box, and then click OK to close the Options dialog box.

Best wishes!

Damian Gardner

ASKER

That's great. Now, the only thing is what if I need to read the message in HTML, as an exception. Can I change that specific email back to HTML?

Thanks,
Damian

war1

Damian,

You can use the same procedure above to change view back to HTML.

Damian Gardner

ASKER

I see. Any idea what the format menu inside the email message is for? It looks as though it was designed to change the format on the fly for the message being read, but it's greyed out on all of my client machines.

Thanks,
Damian

ASKER CERTIFIED SOLUTION

war1

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Damian Gardner

ASKER

Ahh - I see.

Ok - thanks for your help!

Damian