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No client control over the message format!

I'm trying to figure out how to gain flexibility when reading a message in Outlook 2003.  Some messages come in as HTML, which aren't previewable, and sometimes do not print correctly, so I'd like to change the message format to plain text.  When I go into FORMAT, all options are greyed out.  Is this a permissions setting somewhere that would make these options unavailable to the user?  

Thanks,
Damian
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Damian_Gardner
Asked:
Damian_Gardner
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1 Solution
 
war1Commented:
Greetings, Damian!

To read messages in plain text in Microsoft Outlook 2003:

1. From the Outlook Tools menu, click Options.

2. In the Options dialog box, click the Preferences tab, and then click the E-mail Options button.

3. In the E-mail Options dialog box, select the Read all standard mail in plain text checkbox.

4. Click OK to close the E-mail Options dialog box, and then click OK to close the Options dialog box.


Best wishes!
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Damian_GardnerAuthor Commented:
That's great.  Now, the only thing is what if I need to read the message in HTML, as an exception.  Can I change that specific email back to HTML?

Thanks,
Damian
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war1Commented:
Damian,

You can use the same procedure above to change view back to HTML.
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Damian_GardnerAuthor Commented:
I see.  Any idea what the format menu inside the email message is for?  It looks as though it was designed to change the format on the fly for the message being read, but it's greyed out on all of my client machines.  

Thanks,
Damian
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war1Commented:
Damian,

If you reply to a message, you should be able to change the format on the fly using the format menu in the Reply box.
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Damian_GardnerAuthor Commented:
Ahh - I see.

Ok - thanks for your help!

Damian
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