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Input Gain/Output Attenuation

Hello,
On the gateway T-1 PRI under Product Specific Configuration the settings for Input Gain (-6..14 db)* and Output Attenuation (-6..14 db)*

I have several users complaining of echo and that they have a hard time hearing the other party on the phone.

Currently I have the Input Gain set at 5 and Output Attenuation at 9.

If  I need to increase the ear piece volume so the user can hear the other party which one should be adjusted? And which way? Negative or positive.

Also to remove the echo (which isn’t constant or very much) does anyone have a set of settings that worked for them?
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grblades
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