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Remote User Is Kicked Off Server

I have a remote user (connecting to us via T1 line) and periodically gets the message that the Exchange server is unavailable.  Sometimes, he can retry and get back on, sometimes not.

I've exhausted my limited knowledge and could use some advice.

His assistant has no trouble!  (She is on a desktop, he is on a laptop.)
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MariaJoyal
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MariaJoyal
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1 Solution
 
ExchgenCommented:
Are the users with different ISP's?

Do we have a firewall before Exchange or at the user end?

Did you try taking a network capture to analyze what may have gone wrong?

Raghu
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MariaJoyalAuthor Commented:
Same ISP.  Before Exchange on the Server side.  However, I am not sure about the user (if XP's firewall is enabled).  I don't think so.

How do I do a network capture?  The tough part is that it's very random. -- To say nothing of too far away!
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ExchgenCommented:
oopzzz...

XP firewall as you have mentioned should be turned off.... atleast for now when we are trying to troubleshoot the issue...

As you have told me that the issue is not consistant its gonna be difficult to troubleshoot...

One small question; what is the version on TCPIP.SYS on the client box?

Raghu
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MariaJoyalAuthor Commented:
I won't be onsite with the computer until tomorrow.  I can check then.
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MariaJoyalAuthor Commented:
The firewall was off.  I've not check the version of tcpip.sys yet.  However, one thing is evident... When the laptop remains idle is when Outlook times out.  I've adjusted one setting on the hardware and changed the power settings.  Wish this would be the answer.  Any thoughts on this idea?
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ExchgenCommented:
i doubt the setting change should make any change to the situation....

This is not pssible since outlook does not pool for a new message rather its exchange that notifys the user of a new mail arrival...

If its running in cached mode then we could tyr tweaking the offline sync settings....

Raghu
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MariaJoyalAuthor Commented:
This has happened in both cached mode and not.  Removed from docking station.  Next call is to dell to check on the error in the event log.  Just seems odd to me.  How would we tweaking the synch settings?  Of course, he is predominately in e-mail and little else, so perhaps other things would time out if he were using them....  These kind of problems are such fun!
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MariaJoyalAuthor Commented:
I ended up scratching his profile and started a new one.  It was late last night when I left it behind, so I'm not sure yet if I'm in the clear.  Seemed to do the trick at the time.  One problem. . . I could not stay connected if I unchecked the cached option.
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ExchgenCommented:
hmm....

Lets hope this fixes the issue....

I do agree these issue could be fun!!! but it can end up being a pain in the neck at times....

keep in touch!!! lets see what happens!!

Raghu
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MariaJoyalAuthor Commented:
All still is good.  Sometimes you get lucky.
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ExchgenCommented:
Nice...

Good to know that all is well...

Raghu
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CetusMODCommented:
PAQed with points refunded (500)

CetusMOD
Community Support Moderator
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