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Remote User Is Kicked Off Server

Posted on 2006-06-27
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Last Modified: 2010-03-06
I have a remote user (connecting to us via T1 line) and periodically gets the message that the Exchange server is unavailable.  Sometimes, he can retry and get back on, sometimes not.

I've exhausted my limited knowledge and could use some advice.

His assistant has no trouble!  (She is on a desktop, he is on a laptop.)
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Question by:MariaJoyal
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13 Comments
 
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Expert Comment

by:Exchgen
ID: 16996351
Are the users with different ISP's?

Do we have a firewall before Exchange or at the user end?

Did you try taking a network capture to analyze what may have gone wrong?

Raghu
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Author Comment

by:MariaJoyal
ID: 16996431
Same ISP.  Before Exchange on the Server side.  However, I am not sure about the user (if XP's firewall is enabled).  I don't think so.

How do I do a network capture?  The tough part is that it's very random. -- To say nothing of too far away!
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LVL 9

Expert Comment

by:Exchgen
ID: 16996472
oopzzz...

XP firewall as you have mentioned should be turned off.... atleast for now when we are trying to troubleshoot the issue...

As you have told me that the issue is not consistant its gonna be difficult to troubleshoot...

One small question; what is the version on TCPIP.SYS on the client box?

Raghu
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Author Comment

by:MariaJoyal
ID: 16996501
I won't be onsite with the computer until tomorrow.  I can check then.
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Author Comment

by:MariaJoyal
ID: 17002216
The firewall was off.  I've not check the version of tcpip.sys yet.  However, one thing is evident... When the laptop remains idle is when Outlook times out.  I've adjusted one setting on the hardware and changed the power settings.  Wish this would be the answer.  Any thoughts on this idea?
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LVL 9

Expert Comment

by:Exchgen
ID: 17002268
i doubt the setting change should make any change to the situation....

This is not pssible since outlook does not pool for a new message rather its exchange that notifys the user of a new mail arrival...

If its running in cached mode then we could tyr tweaking the offline sync settings....

Raghu
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Author Comment

by:MariaJoyal
ID: 17002421
This has happened in both cached mode and not.  Removed from docking station.  Next call is to dell to check on the error in the event log.  Just seems odd to me.  How would we tweaking the synch settings?  Of course, he is predominately in e-mail and little else, so perhaps other things would time out if he were using them....  These kind of problems are such fun!
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Author Comment

by:MariaJoyal
ID: 17011577
I ended up scratching his profile and started a new one.  It was late last night when I left it behind, so I'm not sure yet if I'm in the clear.  Seemed to do the trick at the time.  One problem. . . I could not stay connected if I unchecked the cached option.
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LVL 9

Expert Comment

by:Exchgen
ID: 17014352
hmm....

Lets hope this fixes the issue....

I do agree these issue could be fun!!! but it can end up being a pain in the neck at times....

keep in touch!!! lets see what happens!!

Raghu
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Author Comment

by:MariaJoyal
ID: 17074883
All still is good.  Sometimes you get lucky.
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LVL 9

Expert Comment

by:Exchgen
ID: 17076078
Nice...

Good to know that all is well...

Raghu
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