total novice here when it comes to using anything mobile connecting to exchange server, so please bear with me.
we have an exchange server 2003 environment. we're now trying to allow mobile users to check their emails through dell axim 51 pda's.
we have not done anything to exchange server in regards to mobile connection, other than what might have gotten installed by default, however OWA is set up and used successfully.
when we try to connect to the exchange server through the pda activesynch it's giving the following error code on the pda: 85030022,
and the event log on the sever shows the following error (the ONLY error):
An error occurred while accessing the Active Directory for user [Internet Guest Account]. Information cannot be retrieved from Active Directory due to an unknown error. Verify that the Exchange ActiveSync Server can communicate with Active Directory, and that the user has a valid account.
obviously we have entered the servername (tried IP as well) as well as the user login, pw, and domain before trying to synch on the pda AND on the app through the pc.
the pda synchs fine through the activesync app/pc connection, but we need it to be able to synch directly to the server, since the email accounts we want to set up do NOT have dedicated pcs to synch each account to.
i am sure we're missing some settings on the server but have no idea where to even begin to start looking, so ANY pointing in the general direction would be greatly appreciated!