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Internal configuration inconsistent, please restart machine to resolve the problem"

Posted on 2006-06-27
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Last Modified: 2011-08-18
I am using a Dell D600 Laptop using "Dell Wireless WLAN Utility" ver 3.120.28.0. I can no longer connect wirelessly in known good hotspots. Every time I right click on the bars (wireless utility, or 'radio') in the system tray and select 'open utility' I get the same error message "Internal configuration inconsistent, please restart machine to resolve the problem." Machine has been restarted several times to no avail. I reinstalled wireless driver and still have the same problem. Please help.
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Question by:Willemdax
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by:Jay_Jay70
ID: 16997301
have yout ried letting windows control the wireless instead of the dell program? you may need to reinstall the actual controller program
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by:Willemdax
ID: 17001134
I don't think that is the issue as everyone here in this company where I work (many thousands in this city [HQ] 33,000 worldwide--Dell loves us) uses the same utility. But if I did follow your advice what steps would I need to take to reinstall the actual controller program?
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Jay_Jay70 earned 500 total points
ID: 17005579
wow thats a lot of users, doesnt sound like you have many issues with dell......i was on the phone to tech support as writing, 71 mins to convince them that i had a dead hard disk.....

i was thinking uninstall the dell program, turn on the wireless zero client and let windows handle it, if no go, reinstall the program
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by:Willemdax
ID: 17019533
Jay Jay regarding your earlier point about Dell. The Desktop Support techs (I am one of them) here are Dell Warranty Parts Certified which means we all took a test on Dell's website (Which cost our company an additional expense of course). Once we passed we all became authorized to log in to an area on Dell's website and order parts ourselves which has really worked out well. Mind you, you do have to type information, error codes and the steps you took to troubleshoot in order to determine that you needed the replacement part. Otherwise Dell will reject your order.

Anyways regarding this wireless issue. First of all I tried something else I opened up the little door on the bottom that allowed me access to the wireless card and reseated it but that made no difference.

So I followed your advice I went into Add/Remove and removed Dell Wireless WLAN from the list there. I immediately got the Found New Hardware wizard wanting to pop up. I tried ignoring it and made sure by going into MyComputer/Manage/Services that the wireless zero client was running or started and it was. But I was not able to see any wireless signals.

Anyway removing the Dell Wireless WLAN went obvioulsly too far because that removed the network adapter "Dell TrueMobile 1300 WLAN Mini-PCI Card" from Device Manager as well as the utility. Hence this is the reason I got the Found New Hardware Wizard poping up. I allowed the wizard to try and look on the laptop hard drive for drivers for the wireless card but it did not find any. I then downloaded the Dell Wireless WLAN Utility from ftp.dell...whatever (found driver by googling it) and now it seems to be working very well. The version that was downloaded is newer, ver 4.10.47.3 and seems to be more advanced in that it requires less interaction or settings to be made. But it had no trouble finding our 'private' signal and the user account was authenticated immediately. While playing with the new utility it found not only our own private and public signals but about 20 other signals as well most of them pretty weak but I don't remember these laptops here finding that many signals before.

Anyways another happy ending.
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by:Willemdax
ID: 17019606
I am kind of new to EE so I am not really sure what to do. I searched some of the FAQs but I don't have time right now to do a thorough search. I would like to go ahead and accept one of your answers and reward you with the points but I fear that that will close this issue and not allow you or anyone to post anything more if you want. SOooo... I will leave it open for a little while more and then click "Accept" a few days from now.
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by:Jay_Jay70
ID: 17022059
well! i am glad all worked out well for you.

I didn't mean to downgrade dell, I understand we all have checlists and checks we have to go through before we can take action, just seemed like such a simple issue to me that i deal with dayin day out......all is well though, new disk within 18hrs and away we went

with regards to the points, its not a huge deal, you can leave open if you like but everytime a new Q is posted, this one gets pushed down the list, so they often get forgotten about......looks like the reinstall of dells program fixed life good and well for you, wireless i think, is a very temporimental technology at best!

cheers made and i am glad things are well
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Expert Comment

by:dipich
ID: 23197704
Hi Guys

same error today :-/ i re-installed my laptop (d620) with windows vista enterprise sp1 last week. wlan was working this morning in the hotel - during the day i had wired conenction - and now i'm @ home and get this error.

removing the dell wireless tool - rebooting - reinstalling (same version as it worked this morning) and the same error :-/

still no resolution?

only workarounds from dell?

i would like to have a resolution - because this does not happen to some of my management team members during business trips :-/

greetings from austria
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