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Recipient receives blank phone message

Posted on 2006-06-27
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Last Modified: 2013-12-18
Using Lotus Notes R6.5.4 - have a sender that utilizes Phone Message quite frequently.  Unfortunately she's received a lot of complaints that her messages are coming through blank, any ideas?  I have confirmed that she is filling them out prior to sending :)

Thanks!
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Question by:jfahern
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6 Comments
 
LVL 18

Expert Comment

by:marilyng
ID: 16997668
If it's the message part of the Phone Message form, then the field is encrypted,  and so notes might be hiding the message from non-notes users, or those not explicitly named in the SendTo, CopyTo and BCC field.

Look up encryption in Notes Help.  You can identify encrypted fields by the RED brackets.  Also, when someone opens the document and it is not intended for them, Notes usually pops up a message saying the document is encrypted and not intended for you. ...

Does this help?
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Author Comment

by:jfahern
ID: 17000463
Thanks for the information, but the recipient are Notes users...  Any other suggestions?  This appears to be happening to 2 different users.  Thanks!
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p_partha earned 1000 total points
ID: 17001120
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LVL 18

Expert Comment

by:marilyng
ID: 17002094
excellent, partha.
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LVL 14

Expert Comment

by:p_partha
ID: 17002161
Marilyng, thx .We had this problem sometime back.. It's pretty common, it should have been a hot fix rather than asking users to upgrade to next version

Partha
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Author Comment

by:jfahern
ID: 17003211
Thanks so much!  The users will have to wait until we upgrade!
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