Solved

outlook 2003 stuck on hourglass when click receive

Posted on 2006-06-27
9
440 Views
Last Modified: 2012-05-05
Everything was working fine, but this last week something happened to my outlook 2003.

When i click on the receive button it gets stuck on the hourglass and doesnt get out of it.

no changes where made to outlook prior.
0
Comment
Question by:supercoqui
  • 3
  • 2
  • 2
  • +1
9 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
Comment Utility
Greetings, supercoqui !

Some setting in Outlook changed, an Outlook file is corrupted, or a program is interferring with Outlook. For the latter two,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
Comment Utility
supercoqui,

For the setting change, does the problem occur with only one account, or all accounts?  Go to Tools > Options > Mail Setup. Make sure "Send immediately when connected" is selected.  

Click Send/Receive button.  Make sure the active sending group includes your account. Check both options for "Include group in send/receive".
0
 

Author Comment

by:supercoqui
Comment Utility
thank for the input, the problem is on a computer in one of our hotels. I will be travelling there next week and trying all the different answers. The one that fixes it gets the points. Thanks a lot for the prompt input.

Right now i got  a temp fix by the phone, i gave them instructions on setting up thunderbird.
0
 
LVL 30

Expert Comment

by:ded9
Comment Utility
select the message above it, hold shift and select the one below it. Delete
all 3 - preferably using a shift-delete to rid you of the bad one forever.
If you need the two messages, ctrl+c then ctrl+p on each to make a copy
before deleting.

Reps
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 17

Expert Comment

by:upul007
Comment Utility
@ded9 - ??????

Hi supercoqui,

Try to start outlook in safe mode first as pointed out by war1 in step 4. If this opens outlook and you are able to recieve correctly, then most probably an add-in is interfering with the downloads or perhaps Word may be selected as editor.

Sometimes there are certain types of emails that can cause outlook to 'misbehave', If you can see the number of emails being downloaded stuck midway in between downloading, it will be mentioned at the bottom right hand corner of the screen. If it is so, then you need to remove that email via web access or if not possible, set outlook to download message headers only.

Awaiting your update......
0
 
LVL 30

Expert Comment

by:ded9
Comment Utility
ded9 ???? what does that mean


did you try my solution
0
 
LVL 17

Expert Comment

by:upul007
Comment Utility
Hi ded9,

What I meant was why that exact solution. I thought perhaps you may have had posted the answer to another question here.

The question does not mention any messages.......
0
 
LVL 30

Expert Comment

by:ded9
Comment Utility
select the message above it, hold shift and select the one below it. Delete
all 3 - preferably using a shift-delete to rid you of the bad one forever.
If you need the two messages, ctrl+c then ctrl+p on each to make a copy
before deleting

This solution was for outlook problem you are getting right now

0
 

Author Comment

by:supercoqui
Comment Utility
Thanks for the great answers, you guys are the real pros. I tried the break down war1 gave and it looks like one fo the employess was adding Addins and mess up the program, i am going to check this and lets you guys now. Thanks again
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
mp4 file audio extraction 16 115
merging MP3 audio files 10 86
Making and modifying instructional videos 12 118
PDF to Word 25 103
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
This video demonstrates basic masking and how to edit the mask to reveal the desired image.
The viewer will learn how to set up a document for the web and print and the recommended PPI for printing.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now