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Propagation of name change

Posted on 2006-06-28
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Last Modified: 2010-03-06
One of our associates was recently married so I had to change her name everywhere including exchange.
I'm getting asked over and over again why her old name is still showing up.  I made the change last night and I simply explain that it WILL change but Exchange is slow to propagate to Outlook 2003 in cached mode.

Is there any way that I can force the name change to happen ANY sooner without having to visit each pc and pull the GAB?  I recall making a change a while back because user creation had a similar issue where they would not show up for 1 to 3 days on the Outlook2003 clients.

Thanks,
Mike
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Question by:mcrossland
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Expert Comment

by:lbbcsg
ID: 17000985
Browse to the user name.  Left-Click on the name and then right-click on the name...select rename (or left-click on the name and hit F2).  Rename the account and the information that comes up in the pop-up box.
The other thing that you will want to do is change the Exchange display name.  It should be under the Exchange Advanced tab.
I would suggest that you add an SMTP address for the new e-mail and set it to be the primary e-mail address, keeping the old e-mail address so that replies to her, from the internet, do not bounce.
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by:lbbcsg
ID: 17001007
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by:mcrossland
ID: 17001252
I've done all of this last night.
Everything is correct.
Just not showing correctly on outlook clients.
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by:mcrossland
ID: 17001285
I found the answer.  Here is the solution.  Wait 24 hours or manually rebuild or sync.

In cache mode, it uses offline address book which will be updated by exchange once every 24 hour. You can manually rebuild it and sync your outlook again to see if it reflect the change you've made.
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