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PC crashed with ntdll.dll error when searching WP files.

Posted on 2006-06-28
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Last Modified: 2013-11-22
I have 6 client PC's that we have recently installed WP Office 12.  Each of these PC's freezes when searching a network drive for WP files containing specific text (the search is being run using the Windows XP search tool).  I have run the same search on 4 different machines in the same office, that do not have WP installed and they complete the search successfully with no problems.  As a work around I have instructed the users to search from within WP which does not cause the PC to freeze.

When the PC's freeze they get notified that windows has had a problem and a program has been shutdown with the option to send the info to MS.  The info in the error points at explorer.exe and ntdll.dll

Thanks.
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Question by:etcs
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5 Comments
 
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Expert Comment

by:moorhouselondon
ID: 17003538
Is this using Windows XP Search Tool Find All Files, or are users using the Documents option?  (I would hope the answer is "using the Documents option").  If so, the next workaround I would suggest is to disassociate the WPD extension from WordPerfect - this does mean people cannot double click WPD files in Explorer, but it does enable them to use the Search "All Files" option.

Let us know the answer to the above question so that further thought can be given to this.

I take it that you have the latest WordPerfect patches from Corel's website?
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Author Comment

by:etcs
ID: 17004742
The search that I saw them run was "All Files & Folders", looking for specific text (all documents within the folders they were searching in are WPD).  I will have them run the search again choosing the "Documents" option and see if they get the same error.  I know they will not disassociate WPD, as WordPerfect is their primary application.  I have checked the Corel site for patches and updates as well as any KB articles about similar problems.
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Accepted Solution

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moorhouselondon earned 500 total points
ID: 17005396
In view of the revelation that "All Files & Folders" causes this problem, I would say that there is a file which is included in the Search which is corrupt or in use.  It is however very odd that this does not happen on pc's that do not have WP installed.  The same folders are being searched?
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Author Comment

by:etcs
ID: 17005466
Yes... the same folders are being searched using the exact same search criteria.

I will contact the client tomorrow morning and ask them to run the search again using the "Documents" search instead of "files and Folders".

Thanks.
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Author Comment

by:etcs
ID: 17017414
I had the user run the search using the "Documents" option instead of "All files and folders" and the search completed successfully.  At this time they are happy searching from within WP or from XP using the "Documents" option, so I feel that we no longer have an issue.

Thanks you very much for your assistance.
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