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Continously prompted on what to do with attachment despite choosing always perform this action

Posted on 2006-06-28
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Last Modified: 2010-04-08
I have a user who is experiencing a strange issue when opening documents in Outlook.  When he double clicks on an attachment, he is prompted on how he would like to open the document, open it or save it to disk. He chooses open and selects the box to always do this while opening attachments, but when he opens the same attachment again he receives the same dialogue. This happens for all attachments in Outlook.  Any input on this would be appreciated.

Thank you,
Stingerman
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Question by:stingerman_1
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war1 earned 500 total points
ID: 17001418
Greetings, stingerman_1 !

Make the change in File Type. Open My Computer folder. Click on Tools > Folder Options > File Types. Scroll down to the file type and highlight it. Click Advanced button. Uncheck "Confirm open after download". Click Ok. Ok. Reboot computer.

Best wishes!
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Author Comment

by:stingerman_1
ID: 17001781
Thank you war1!  This took care of the issue.  Any idea as to what may have caused it in the first place?

thanks,
stingerman
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LVL 97

Expert Comment

by:war1
ID: 17002295
Stingerman,

Glad to help.  Sometimes select always use this program does not change the prompting.  You have to go to File Types to make the change.
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