?
Solved

Outlook 2003 and Exchange 2000. Having problems connecting to exchange server

Posted on 2006-06-28
3
Medium Priority
?
238 Views
Last Modified: 2010-04-08
Just recently, a number of our users (Outlook 2003) have been having problems connecting to the exchange server (Exchange 2000). Everything was working fine till yesterday afternoon when several users couldn't send emails.

A good majority of our users can still connect and not have any issues but 6 users just lost connection to the server. We can ping the server but we can't pull nor send any emails. All users are using Dell Dimension 3100 with 512 RAM standard. We are on a branch office and is connected to the exchange server at corporate office with T1 lines. Internet connectivity to the computers with issues have no problems and no changes have been made to the firewalls either.
0
Comment
Question by:amoray
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 2000 total points
ID: 17004922
Greetings, amoray.

First thing I'd do is turn on logging so I could see what's happening.  To do that click Tools->Options->Other->Advanced Options and check the box labeled "Enable logging (troubleshooting)".  Here's a link to Microsoft page that describes more about logging: http://office.microsoft.com/en-us/assistance/HA011742661033.aspx

Cheers!
0
 

Author Comment

by:amoray
ID: 17004986
Followed the logs to show that it's trying to connect to our Exchange server through the external IP and not the internal. Thanks. Knowing that, I installed a new DNS on our local domain server to recognize the corporate domain and did a ipconfig/flushdns on all problem PC's and everything worked!! Thanks, without that log, I wouldn't have known where to start.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17005042
You're welcome.  Glad I could help.
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question