Solved

Dell Inspiron 9400 laptops need reinstallation, no boot disks, Dell sent disks but I don't know what to do with them

Posted on 2006-06-28
1
2,267 Views
Last Modified: 2013-12-14
We have a bunch of Dell Inspiron 9400 laptops which were purchased new and sent out for use in a conference.  A bunch of them came back all screwed up, apparently the people using them tried to install something on them that messed with the operating systems and then absconded with all the original disks.  Now, when we try to boot the computers they give us this message: "The Dell system recovery tool has detected an unsupported change in your master boot record.  The tool cannot run at this time."

We've spent literally hours waiting in Dell's tech support queue, and then waiting for people to call us back.  Finally we got a bunch of disks with titles like "Drivers and utilities - For reinstalling Dell Inspiron and XPS System Software".  None of these disks, when inserted into the DVD drive, causes the computer to boot.  None of the disks say "bootable" on them.  I'm ready to tear my hair out at the thought of more hours spent waiting for Dell to get around to talking to me again...can anybody PLEASE tell me what I'm supposed to do with these ferslugging disks to get the computers running again?
0
Comment
Question by:FrancineTaylor
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 10

Accepted Solution

by:
kgreeneit earned 500 total points
ID: 17011660
hi there, I think this link will help you to resolve the Master Boot Record issue on your laptops.

http://forum.us.dell.com/supportforums/board/message?board.id=insp_general&message.id=196284

0

Featured Post

Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Configuring Remote Assistance for use with SCCM
This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question