?
Solved

Ensuring Read/Delivery Receipts in Exchange 2003

Posted on 2006-06-28
7
Medium Priority
?
1,551 Views
Last Modified: 2013-11-15
Hi,

What's the best way to receive/configure read/delivery receipts in an Exchange 2003 environment?  my company sends out important materials to clients and we want evidence that the emails are received/delivered to the client for legal reasons...help?!?!?
0
Comment
Question by:jetli87
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 5

Expert Comment

by:Amitspeedstar
ID: 17008229

U can do that through your outlook client , compose  a new message then click on options from above , and u can find the delivery and read receipt for that mesage from there .

Tell your users to select that option before they send any mail to your clients .


Amit.
0
 
LVL 18

Assisted Solution

by:amaheshwari
amaheshwari earned 800 total points
ID: 17009167
From the Tools menu, select Options.
Under the Preferences tab, click E-mail Options.
Click Tracking Options.
Check the box labeled Read Receipts under For all messages I send, request and then click OK. If you would also like to be notified of delivery of the e-mail message, check the Delivery Receipts box.
0
 
LVL 18

Expert Comment

by:amaheshwari
ID: 17009200
Above solution is for outlook client.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 104

Expert Comment

by:Sembee
ID: 17010989
You force them on using group policy.
However, their behaviour on the internet cannot be guaranteed. You send an email to me with a read receipt request attached, you will not get one back. Many spam filters block them as well, as spammers use them to verify if the address is live or not.

Simon.
0
 
LVL 1

Author Comment

by:jetli87
ID: 17012255
Well i was aware of the option in outlook, but as Sembee stated, i couldn't generate a 90-100% way of getting delivery/read receipts when sending through the internet.  So i my apologies, I should rephase my question by asking is there a configuration or 3rd party software that enables a reliable delivery/read receipts to be return to the sender when sending to the internet?
0
 
LVL 104

Accepted Solution

by:
Sembee earned 1200 total points
ID: 17012431
Anything that you try and put in to an email message will be flagged as spam. Spammers try to do the same thing - they want to know if their message is being read. So any kind of beacon or other embedded content will simply make your messages get flagged as spam.

Once the message hits the internet, you are down to the lowest common denominator - and there is nothing in the SMTP standard other than the current read/delivery receipt.

If it is legal and you need to know it has got there, then you will have to use old fashioned snail mail - but even signed for deliveries do not guarantee that they have been read.

Simon.
0
 
LVL 1

Author Comment

by:jetli87
ID: 17012446
i see, thanks for the help.
0

Featured Post

Survive A High-Traffic Event with Percona

Your application or website rely on your database to deliver information about products and services to your customers. You can’t afford to have your database lose performance, lose availability or become unresponsive – even for just a few minutes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question