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Can't connect to the internet

Posted on 2006-06-28
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Last Modified: 2010-03-18
We're running a win2003 network with win xp workstations. In trying to free up space on the C drive of our server, I deleted some window components in disk cleanup.  I think I  have reinstalled all the deleted files but maybe not.  I can ping our IP address from a remote location, home, and can connect to my office computer from home using Remote Desktop.  I cannot connect to the internet or send/receive email from my office computer.  From my office workstation I can ping the server and the Soho router.  When I ping our IP address, 67.123.876.45, the reply comes from the server, 192.168.111.1!  What can I check?  

Thanks for your help and interest.

M. Cooper
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Question by:coopfab
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Expert Comment

by:Jay_Jay70
ID: 17006072
can you post an ipconfig of your server for us?
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Expert Comment

by:Jay_Jay70
ID: 17006075
ipconfig /all
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Author Comment

by:coopfab
ID: 17006231
Thanks for your fast response.  I ran ipconfig /all but short of printing it to the screen, how else can I get it to you?  If it makes a difference, the gateway address is the router, 192.168.111.1.  I've got the ipconfig results saved in a word document.

Michael
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Expert Comment

by:Jay_Jay70
ID: 17006245
you can paste here, its only internal address that thousands use so don't stress, if you are worried, my email is in my profile
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Author Comment

by:coopfab
ID: 17006300
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\ADMINI~1>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : server-sbs
   Primary Dns Suffix  . . . . . . . : CooperFabrics.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : CooperFabrics.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Embedded Broadcom NetXtreme 5721 PCI-E Gi
gabit NIC
   Physical Address. . . . . . . . . : 00-15-60-95-0B-3C
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.111.100
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.111.1
   DNS Servers . . . . . . . . . . . : 192.168.111.100
   Primary WINS Server . . . . . . . : 192.168.111.100

C:\DOCUME~1\ADMINI~1>ipconfig /all prin

Error: unrecongnized or incomplete command line.

USAGE:
    ipconfig [/? | /all | /renew [adapter] | /release [adapter] |
              /flushdns | /displaydns | /registerdns |
              /showclassid adapter |
              /setclassid adapter [classid] ]

where
    adapter         Connection name
                   (wildcard characters * and ? allowed, see examples)

    Options:
       /?           Display this help message
       /all         Display full configuration information.
       /release     Release the IP address for the specified adapter.
       /renew       Renew the IP address for the specified adapter.
       /flushdns    Purges the DNS Resolver cache.
       /registerdns Refreshes all DHCP leases and re-registers DNS names
       /displaydns  Display the contents of the DNS Resolver Cache.
       /showclassid Displays all the dhcp class IDs allowed for adapter.
       /setclassid  Modifies the dhcp class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no ClassId is specified, then the ClassId is removed.

Examples:
    > ipconfig                   ... Show information.
    > ipconfig /all              ... Show detailed information
    > ipconfig /renew            ... renew all adapters
    > ipconfig /renew EL*        ... renew any connection that has its
                                     name starting with EL
    > ipconfig /release *Con*    ... release all matching connections,
                                     eg. "Local Area Connection 1" or
                                         "Local Area Connection 2"

C:\DOCUME~1\ADMINI~1>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : server-sbs
   Primary Dns Suffix  . . . . . . . : CooperFabrics.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : CooperFabrics.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Embedded Broadcom NetXtreme 5721 PCI-E Gi
gabit NIC
   Physical Address. . . . . . . . . : 00-15-60-95-0B-3C
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.111.100
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.111.1
   DNS Servers . . . . . . . . . . . : 192.168.111.100
   Primary WINS Server . . . . . . . : 192.168.111.100

C:\DOCUME~1\ADMINI~1>
C:\DOCUME~1\ADMINI~1>prn ipconfig /all

C:\DOCUME~1\ADMINI~1>
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 17006464
i take it all your ping responses come back from other clients and the routers internal IP ok?
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Author Comment

by:coopfab
ID: 17006529
yes
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 17006565
whats the error you get when you try and get the internet?

can you get internet on the server or is it affected to?
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Author Comment

by:coopfab
ID: 17006600
The page cannot be displayed.

the server is affected also.

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LVL 48

Expert Comment

by:Jay_Jay70
ID: 17006604
no firewall settings in your router? no NAT?
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Author Comment

by:coopfab
ID: 17006619
no firewall settings, no NAT.

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LVL 48

Expert Comment

by:Jay_Jay70
ID: 17006623
can you ping external websites? sorry for so many Q's just tryin to narrow down
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Author Comment

by:coopfab
ID: 17006634
give me an external address, please
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 17006637
ping www.google.com :)!
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Author Comment

by:coopfab
ID: 17006660
what is google's #?  I can't connect to www.google.com

I've got to go to bed, early day tomorrow.

If you have any other suggestions please post them.

THanks for all your help so far.

MAC
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 17006664
no problems, you can actually ping the website name
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Author Comment

by:coopfab
ID: 17009900
It turns out that we should have been paying more attention to my original issue which was deleting some windows components.  It turns out I removed and didn't reinstall the DCHP and DNS servers.  These have been reinstalled and we're up and running.

Thanks for your help.

BRgds.

MAC
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Accepted Solution

by:
Jay_Jay70 earned 500 total points
ID: 17014505
ahh lol! i didnt think they would be removed, they kind of make things happen :)
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