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Problems with WISE installer causing programs to crash

Posted on 2006-06-28
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Last Modified: 2008-01-09
Hello. I have a particularly infuriating problem. I would like to repair ir without having to reload Windows. I am a very good sw tech and am usually successful in fixing bugs without reinstalling everything but I have not been able to get this one yet.

The symptoms are as follows - newly installed programs crashing with an Event ID 1000 shortly after they are launched; and then an inability to use unwise.exe (the WISE installer's uninstall program) to remove the application. I have a workaround for the second issue, by relocating the INSTALL.LOG to another folder and forcing the unwise.exe to look for it and ask for the location (the uninstall issue is that the unwise program says that it cannot find the INSTALL.LOG even though it is right where it should be). I have not found a solution for the problem of the programs crashing on load - but I can tell you that the only programs that do it are the ones that also exhibit the uninstaller problem.

I have six unusable programs now because of this problem. The apps work fine on another computer so I know that they are not the problem - the WISE installer is the problem. I wrote to WISE but they said that it was the sw company's fault and would not help me. Yeah right - six different programs from six completely different makers all getting a WISE error, but WISE is not at fault. Whatever. They expect me to contact six different sw makers because of their bug.

One common thread is that all of the programs are involved in some way with music creation. The progs that exhibit the behavor are Chicken Systems Translator, Awave Studio. Linplug Octopus, PCDJ FX Pro and a couple that I can't recall at the moment.

All of the above programs are the latest versions. My PC is a 3.0 HT with 2GB of PC3200. The OS is a recent fresh install of XP Pro and everything about it is constantly updated. I keep a clean OS and defrag it liberally with Diskeeper. The ONLY problem that I have on the rig is this WISE problem and they refuse to acknowledge it or offer assistance.

I am a highly competent tech with many years of experience but I am not a programmer.  I have no problems going under the hood of Windows but I stop at writing code so please take this from that perspective.  I can live with the uninstaller issue, but not with the programs not being able to be used.

I hope that somebody here knows a fix for this. That's close to $1,000 worth of sw that I cannot use.

Thanks!
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Question by:Roodillon
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Expert Comment

by:crissand
ID: 17026533
Event Id 1000 in the application log can have a lot of sources. Can you post the description message here?

You can try first to see if the problem is with the user profile, by creating another user with administrative rights and logging with that username.
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Author Comment

by:Roodillon
ID: 17027109
Thanks for the suggestion.  I will try that.  It seems obvious now but I didn't do it yet!

As for the Event ID 1000, I know that it is  very generic error ID and in and of itself does not mean a whole lot.  I just mentioned it because it's the only actual error message that I get.  But I will copy the whole log next time as I know that it means a lot more to those with programming knowledge than it does to me.  I'll just run one of the apps and get it to crash and then I'll copy the message.
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Author Comment

by:Roodillon
ID: 17039121
HELLO I FIXED THE PROBLEM HAD TO REENABLE 8.3 NAMING CONVENTION AND UNINSTALL/REINSTALL THE AFFECTED PROGRAMS NOW ALL IS WELL  THANX
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