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Outlook 2003 corrupt default contacts form (IPM.Contact)

Posted on 2006-06-29
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Last Modified: 2008-01-09
Hi guys, following install of some Outlook SMS messaging software which (presumably) used it's own modified contacts form, and then the uninstall of the same software, I am left with a corrupt contacts form. The contacts form (the standard IPM.Contact form) loads and runs, but menus are missing etc. Tried an uninstall (but didn't clean registry or the user\documents and settings\ folders pertaining to Office 2003) and problem remains.
Rather than trying more reinstalls and cleanups, does anyone know a way of getting a 'clean' IPM.Contact form from another machine or even another user account on this machine, to reset this problem? Or any solution that doesn't involve a lot of work. By the way, Outlook 2003 contacts form is fine if another user account is used, so it's obviously some form of user account level problem.
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Question by:MPSmith4258
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Expert Comment

by:David Lee
ID: 17009819
Hi MPSmith4258,

Try creating a new Outlook profile.

Cheers!
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Author Comment

by:MPSmith4258
ID: 17012553
Hi - did that, no effect - still the same dodgy default form(s) ... so in another user account, its ok. But not in another profile. Any clues there?
Thanks for your suggestion though!
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Expert Comment

by:David Lee
ID: 17015113
MPSmith4258,

Have a look at this Microsoft article on troubleshooting form problems.
http://support.microsoft.com/kb/839804/en-us
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Expert Comment

by:David Lee
ID: 17065920
MPSmith4258,

Any progress?
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Author Comment

by:MPSmith4258
ID: 17067318
Hi BlueDevil, thoroughly worked through that article ... no luck.
My clunky solution has been to create another user account where it's fine.
Not ideal, but at least solved problem.
Tried to save time by importing Office2003 settings via the wizard from the old user a/c to the new one, but that imported the problem.
So a brand new user account seems to be the way to go.
Could not find any cache type command to reset default forms back to original.
Thanks for input though.
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Expert Comment

by:David Lee
ID: 17078020
Glad you got a solution, but I wish it'd been something simpler that creating a new account.  Since you solved this yourself you should post a request in the Support are asking an administrator to close the question and refund your points.
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Expert Comment

by:David Lee
ID: 17112518
No objection.
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