Solved

shutdown due to thermal event / system batter voltage is low

Posted on 2006-06-29
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Last Modified: 2008-01-09
I have a Dell GX270 that says "System battery voltage is low".  Prior to that, it booted up saying shut down due to thermal event.  I've bybassed the surgeprotector, cleared BIOS events, pulled the battery out to re-set the BIOS, and tried a new battery but still have the same issue.  Is there anything else I can try?
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Question by:melged
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6 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 17008857
Test the battery to see if it is actually putting out 3v.  They are sold as new, but who knows how long they have been sitting on the shelf.  You can also try resetting the BIOS to clear it of strange values.
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Author Comment

by:melged
ID: 17008963
As I look closer, the capasitors by the CPU look crusty on top, like they were leeking.  I'm pretty sure this unit isn't under warranty.
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LVL 69

Expert Comment

by:Callandor
ID: 17008998
If they look like the pictures in www.badcaps.net, then you have bad capacitors and need to replace the motherboard.
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Author Comment

by:melged
ID: 17009103
Not what I wanted to hear but thanks for your help.  If I get the same motherboard to install, do I need to format the harddrive or will it all plugin and business as usual?
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LVL 69

Accepted Solution

by:
Callandor earned 500 total points
ID: 17009387
If you replace it with the same model motherboard, you should have all the correct drivers and it should boot up correctly without needing to reinstall the OS.
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Author Comment

by:melged
ID: 17009820
Thanks!
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