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Windows XP random reboots

Posted on 2006-06-29
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Last Modified: 2012-06-21
Hello,

I have a client with a windows XP random reboot problem.  There are a number of error logs in the event viewer and a whole lot of corresponding minidump files associated with the error logs.

The error message states that it is a system error event ID 1003 category (102) and the description states:

Error Code 1000008e, parameter1 c00000005, parameter2 80563038, parameter3 f0898544, parameter4 00000000

As I still have no idea on how to read these minidumps, I was wondering if one of you experts would like to take a quick look at it?

I suspect it will have something to do with memory (more often than not it does), but I just wiant to make sure before I go ahead and get some replacement RAM.

The logs can be found at www.contecds.co.nz/minidum/minidump.zip.

Thanks

Kees
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Question by:marjog
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by:venom96737
ID: 17009131
your logs come up with page not found can you correct this please?
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Expert Comment

by:venom96737
ID: 17009141
nevermind i got it you forgot a p after the first minidump ill get back with you in a few with what i find.
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venom96737 earned 1000 total points
ID: 17010041
Your dump files point toward 3 files ntoskrnl.exe, win32k.sys, and vsdatant.sys its zone alarm causing the crashs as vsdatant.sys is a zone alarm service file try uninstalling zone alarm and getting an update for it.
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Author Comment

by:marjog
ID: 17164761
Uninstalling and re-installing Zonealarm did not fix the problem.  Ended up replacing the memory (as usual) and have had no problems since then.

THanks for the input.  Will award half the points to venom for having a look at the dumps for me.
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