JustCs
asked on
Problem sending mail to user with an external mail server.
Hi,
here is the situation...
I have recently created a new user on the domain. this user uses a laptop and is quite often away. So, we have setup a new mail account for him on external mail server.
Then, the boss asked me, if i could include him in the global contact list. so i have setup a mailbox account for the user and now his name appears in the list. all happy. but when someone tries to send a mail to him, who is within the domain, the mail is never received. Now in the email addresses tab of user properties, the smtp address is clearly pointing to the external mail address. but he never receives those emails. prior to setting up a mail box he was able to receive, but now, he can only receive messages that are sent from outside the exchange server, but not those who use the server.
So, just as trail and error, i deleted his mailbox(using exchange tasks, when u right click). now, when ever they(people usung xchange) try to send, an error pops up, saying there was a problem connecting the two servers or the two recipients, please contact your administrator.
Now, im only a novice in xchange. so, im not sure, if i did something wrong. or right.
Now does the above problem sound familiar, if so, i would really appreciate if someone could help me out. thanks a ton for looking into my problem.
here is the situation...
I have recently created a new user on the domain. this user uses a laptop and is quite often away. So, we have setup a new mail account for him on external mail server.
Then, the boss asked me, if i could include him in the global contact list. so i have setup a mailbox account for the user and now his name appears in the list. all happy. but when someone tries to send a mail to him, who is within the domain, the mail is never received. Now in the email addresses tab of user properties, the smtp address is clearly pointing to the external mail address. but he never receives those emails. prior to setting up a mail box he was able to receive, but now, he can only receive messages that are sent from outside the exchange server, but not those who use the server.
So, just as trail and error, i deleted his mailbox(using exchange tasks, when u right click). now, when ever they(people usung xchange) try to send, an error pops up, saying there was a problem connecting the two servers or the two recipients, please contact your administrator.
Now, im only a novice in xchange. so, im not sure, if i did something wrong. or right.
Now does the above problem sound familiar, if so, i would really appreciate if someone could help me out. thanks a ton for looking into my problem.
ASKER
yes, i created a new mailbox so that he shows up in the list of those who use xchange server for sending mails.
Now, when you say, that i have to create a mail enabled contact...what exactly should my steps be?...i mean how to proceed and where to start.
Sorry, but as i said, im not good at xchange.
ASKER
Also, not sure if this is related to xchange, but the funny thing is...
his mail account is quite weird. i have setup all the details for him to access outllok, but when i test it, it goes till logging in, but fails to send a test email. it says to check the email address, saying its invalid.
Now, the server acts as a dhcp server, and all the systems are connected thru serever. so does this have any effect when trying to connect to outside mail servers.
his mail account is quite weird. i have setup all the details for him to access outllok, but when i test it, it goes till logging in, but fails to send a test email. it says to check the email address, saying its invalid.
Now, the server acts as a dhcp server, and all the systems are connected thru serever. so does this have any effect when trying to connect to outside mail servers.
Go to ADUC and go to users right click on users and click contact to create contact with external email address of user.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
cheers guys, i'll try it out and let u know.
also, out of curiosity, when i was checking other members' details, who share the same profile as the person, im tryin to setup, they all had the same settings(right click...properties) like this guy. but their's are working alright.
cant understand y, only this one wont work. now to be honest, i didnt check their mailbox folder(to c if they had one). Now lets say i follow ur process and setup a contact, will i be able to c this guys name just like anybody else's in the active users directory. and if i right click on him, would he b sharing the properties as everybody else.
also, out of curiosity, when i was checking other members' details, who share the same profile as the person, im tryin to setup, they all had the same settings(right click...properties) like this guy. but their's are working alright.
cant understand y, only this one wont work. now to be honest, i didnt check their mailbox folder(to c if they had one). Now lets say i follow ur process and setup a contact, will i be able to c this guys name just like anybody else's in the active users directory. and if i right click on him, would he b sharing the properties as everybody else.
He will be listed in active directory, his Icon will be that of a contact and not a user.
The Default Global address list should also list him, so if the users opened the address book from inside of outlook his contact record would appear. It will not look any differently in the list - but its properties will be slightly different.
The Default Global address list should also list him, so if the users opened the address book from inside of outlook his contact record would appear. It will not look any differently in the list - but its properties will be slightly different.
So you will want to remove the user account you created.
What you need to do is create a mail enabled contact inside of active directory. Give this contact the External SMTP address. I assume you are using the default Global address lists for exchange so this new contact should also show up in your address list. Now, when you send mail to this person, exchange knows to send it outside of your organization.