here is the situation...
I have recently created a new user on the domain. this user uses a laptop and is quite often away. So, we have setup a new mail account for him on external mail server.
Then, the boss asked me, if i could include him in the global contact list. so i have setup a mailbox account for the user and now his name appears in the list. all happy. but when someone tries to send a mail to him, who is within the domain, the mail is never received. Now in the email addresses tab of user properties, the smtp address is clearly pointing to the external mail address. but he never receives those emails. prior to setting up a mail box he was able to receive, but now, he can only receive messages that are sent from outside the exchange server, but not those who use the server.
So, just as trail and error, i deleted his mailbox(using exchange tasks, when u right click). now, when ever they(people usung xchange) try to send, an error pops up, saying there was a problem connecting the two servers or the two recipients, please contact your administrator.
Now, im only a novice in xchange. so, im not sure, if i did something wrong. or right.
Now does the above problem sound familiar, if so, i would really appreciate if someone could help me out. thanks a ton for looking into my problem.