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After upgrading from Exchange 5.5 to Windows Server 2003, Blackberry does not receive email

Posted on 2006-06-29
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Last Modified: 2010-03-06
Hello,
I just upgraded Exchange 5.5 to Exchange 2003 and moved some of the mailboxes over to the new 2003 Exchange server.
Users who have Blackberrys are not receving email on their blackberry, but are able to receive on their new email box.
Any ideas??
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Question by:cliffordgormley
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Expert Comment

by:Sembee
ID: 17011339
Have you set the permissions correctly? It has changed quite heavily recently.
http://support.microsoft.com/default.aspx?kbid=912918

Did you move the BESADMIN account as well?

Simon.
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Author Comment

by:cliffordgormley
ID: 17011362
Hello Sembee,
The BESADMIN account is still on the 5.5 server.  I do not see an option to MOVE MAILBOX under Exchange Tasks; I do not know why.  
If I cannnot move BESADMIN mailbox from 5.5 to 2003, can I just create another BESADMIN mailbox on the 2003?
Thanks
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Sembee earned 500 total points
ID: 17012450
Odd that you cannot move the besadmin account.

If you wanted to move the mailbox by hand, you would have to mail disable it, then recreate the mailbox on the new server. Finally update the BES server to point at the new location - there is a tool somewhere in the BES server installation folder for updating the MAPI profile.

Simon.
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