URGENT Relay help - please

Posted on 2006-06-29
Last Modified: 2008-02-01
Exchange 2003

I have a mailbox called Joe Bloggs (for example)
His Primary SMTP address is

I have created a "Contact" to divert his mail to with the SMTP address of

Under the Delivery Option within Exchange General in Active Directory against his account - I have set up the Forward To option to forward to the contact (

I can send email internally to him using the Global Address List - but when I try and sent mail externally (from a mail account such as hotmail etc), I get a delivery failure sent to my hotmail address saying the following:

Status: 5.7.1 (Permanent failure - security: delivery not authorised, message refused)

I thought it might be becuase i did not have a recipient policy for - but i added one the other day and still it does not work.

Please can someone help me.
Question by:naifyboy123
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LVL 104

Expert Comment

ID: 17011356
That message isn't an Exchange message. So it is probably coming from something else.
Do you route your email via your ISP for example?


Author Comment

ID: 17014499
we go through mailsweeper first.

here is the full error message - if it helps more - perhaps this shown in full now is an Exchange meesage.

Reporting-MTA: dns;
Received-From-MTA: dns; (unverified [])
Arrival-Date: Fri, 30 Jun 2006 00:14:45 +0100

Final-Recipient: rfc822;
Action: failed
Status: 5.7.1 (Permanent failure - security: delivery not authorised, message refused)
Remote-MTA: dns; {IP address of our Exchange server}
Diagnostic-Code: smtp; 550 5.7.1 Unable to relay for
LVL 104

Expert Comment

ID: 17016780
This line is not an Exchange message:
"Permanent failure - security: delivery not authorised, message refused"

The Diagnostic code below is.

I suspect that your mailsweeper application is probably causing the problem. When you use a contact to forward, the messages comes in and goes straight back out again. As such, the message can appear to come from the original address on the message, not from the internal server. I have seen some applications cough over that type of configuration, because the message isn't coming from a domain name that they recognise.

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Author Comment

ID: 17016838
I have totally removed the forward and still get the same error.

I can see the mail coming into our mailsweeper server in the queue. it just does not relay it to Exchange.

All other domains work fine.

LVL 104

Expert Comment

ID: 17017509
Is the mailsweeper application doing any kind of LDAP lookup on the address to see if the account exists?


Author Comment

ID: 17017731
no - it just sends all the mail to the exchange server using ip address

Author Comment

ID: 17017771
i just figured it out!

in the recipient policy i did not have the "The Exchange Organisation is responsible for all mail delivery to this address" option ticked.

I ticked this option and it started working.

thanks for all your help anyway.

Author Comment

ID: 17017772
Request made to close this question

Accepted Solution

GhostMod earned 0 total points
ID: 17047239
Closed, 500 points refunded.

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