Groupwise 6.5 crashes when replying or composing a mail
Posted on 2006-06-29
I am a consultant for a client here in Central Florida. In no way am I an expert on Groupwise so bear with me. This client has Groupwise 6.5 SP1 installed on her machine as well as Office 2003 including Outlook 2003. The machine is a Compaq Presario with Windows XP professional SP2. I have created 2 Mail profiles in Control Panel and assigned Outlook as the default profile to use so that when the client opens Outlook, she gets to see her usual mailbox, calendar, and contacts. They have State contracts and need Groupwise so that they can receive emails, through Groupwise, from the State. The client signs into a VPN and then launches Groupwise. She can view her Groupwise emails with no problems. If she tries to reply to an existing email or compose a new email, Groupwise crashes and displays a Windows error box stating that Groupwise had to be shutdown. If I reinstall Groupwise, and reconfigure the Mail profiles so that she can still see her Outlook Calendar and contacts, she can use Groupwise with no problems... until she reboots the PC. After a reboot, Groupwise crashes on replys and new mails just like it did previously. Every other person in this office uses Groupwise with no problems. The only thing that is different between the problematic PC and all the others is that all the others use Outlook Express instead of Outlook. Could this be the problem? Is there some inherent hate between Groupwise and Outlook that is causing the problem? My gut is telling me this is NOT the problem but I am no expert on Groupwise so I was hoping one of you could help me out. Thanks in Advance.