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Document could not be registered.

Posted on 2006-06-29
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Last Modified: 2012-06-27
Hi,

here is the issue. I had to pull a copy of the system file from the repair directory after i had installed a program. I guess this file became corrupt. When I got the system up, I noticed all my "devices" were not connected. I was able to use the add/remove Hardware and get the devices attached, but the system, on boot would give me a windows install error when it came up. As it was trying to install a windows component. I investigated and found that the windows install service, athough active (manual startup indicated) needed to be restarted. All okay after that. I was able to let windows handle the install and then I removed the product (MSN toolbar). I verified my mail, outlook, and all was okay as well.

Today, I tried to open a word document and got the following error

This document couldn not be registered. It will not be possible to create links from other documents to this document. Upon investigation, I found references to blaster virus as well I have fully scanned the disk on 2 different boxes and there are no virus' present. (used McAfee and Norton) I tried to re-install Office 2003, but get the error that the windows install service is not running, although the indication within services is that it is. When I start the service and re-run the install for MS office 2003, I get the following error code 25090 - Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023836. Please open SETUP.CHM and look for "Office Source Engine" for information on how to resolve this problem. MS suggestions from the site do not help.

I am at a stand still currently. I cannot get MS word to install and cannot get rid of this error. I am uncertain as to the file that was copied from the repair directory. Suffice it to say, it likely would have been worth the rebuild of windows and the re-install of Office.

I have also tried the suggestion here about starting the system service, protected storage, but it tells me it is going. I have stopped then restarted it as well with no difference.

If you need more info, let me know,

Swaff -)

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Question by:swaff
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Author Comment

by:swaff
ID: 17012710
I may have found the answer to my question. It believe it involves the installation of MS XP SP2.

I will verify and post the answer once it has loaded and completed.

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Author Comment

by:swaff
ID: 17013421
Re-installation of Windows XP SP2 fixed the issue with the P.C. All programs seem to be functional at this time.

Thanks for you patience.

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by:GrahamSkan
ID: 17017051
swaff,
You can claim a points refund by posting a points-free request in the Community suppost area. Follow the Support link at the top of the page.
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