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HELP! Outlook 2003 sync issues/conflicts like crazy!

Posted on 2006-06-29
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Last Modified: 2008-05-24
Scenario:

User has Outlook 2003 attaching to an Exchange 2003 server, running in cached mode.  User also has a Blackberry with the Redirector 3.6 software installed on a laptop to sync his bb and outlook.  User is also running SpamBayes spam software.


The problem is that he has 1762 items in his Sync Issues > Conflicts folder.

Not sure why, but it seems like every couple of new emails that come in to his Inbox they also get added to this conflicts folder saying that he has modified the original and asks which one he'd like to keep.


I've ran scanost.exe, as well as trying thinks like "clear offline items" and resyncing.  I don't want to just delete all of these conflicts until I have working knowledge of what's wrong.


Any ideas?
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Question by:TheCleaner
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AndreDekolta earned 1500 total points
ID: 17016935
Hello TheCleane!

I've ran into this a couple of times.  Try this:

How to create a new .OST or .DBX file:

Note:  Sometime the .OST will fail to synchronize with the Exchange Server correctly and it becomes necessary to recreate the file.

Outlook Uses .OST and Outlook Express Uses .DBX

Outlook:
To create a new .OST file, rename the .OST file to .OLD, and then synchronize the new .OST file with the computer that is running Microsoft Exchange Server.  When you rename the OST file, Outlook creates a new file.  To do this, follow these steps:

1.  Quit all programs.
2.  Click Start, point to Find, and then click Files or Folders.
3.  On the Name & Location tab, type *.OST in the Named box.
4.  Do not type anything in the Containing text box.  Click your hard disk in the Look in list, click to select the Include subfolders check box, and then click Find Now.
5.  In the Name column, you see your .OST file.  The default location for the .OST file is as follows.
For Microsoft Windows 95 and Microsoft Windows 98:
C:\Windows\Local Settings\Application Data\Microsoft\Outlook For Microsoft Windows 2000 and Microsoft Windows NT:  C:\Documents and Settings\user name\Local Settings\Application Data\Microsoft\Outlook.
6.  Right-click the .OST file, and then click Rename.  Rename the file with a different file name extension, such as an .OLD file name extension instead of the .OST file name extension.
7.  On the File menu, click Close.
8.  Start Outlook, point to Synchronize on the Tools menu, and then click All Folders.

Outlook Express:
If this is Outlook express the follow the sames steps as above but search for and rename your .DBX

Andre...
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LVL 23

Author Comment

by:TheCleaner
ID: 17017863
Andre,

Thanks for the quick response....I thought about trying that too but was a little scared simply because it's the President of the company.  With outlook 2003 in cached mode, the same scenario applies, correct?
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LVL 23

Author Comment

by:TheCleaner
ID: 17087114
Well, I tried recreating his .OST file and nothing changed.  Even if I create a local outlook profile for his account on my computer and use it in non-cached mode the sync issues arise.   I'm considering opening a case with MS on it.  It's pretty strange.  Is there possibly a way to turn on debugging/logging on the profile in order to possibly troubleshoot why Outlook thinks there is a sync conflict?
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LVL 23

Author Comment

by:TheCleaner
ID: 17531245
Andre,

Thanks for the help...noticed this was still open.  Your answer wasn't the "correct answer" really...but it was decent answer for when this happens to others.
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Expert Comment

by:CastelliniIT
ID: 26324163
so... there has been no resolution on this?  4 years later?
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