Redhat Linux 7.4.1 - Unable to see printer config
Help,
I have a linux system being used as a server in our office and know nothing about linux, the problem is this, I can see the desktop and click around fine but when i go into the printers and try to change the settings the settings screen never appears, I can see all of the printers fine, its just when I right click and select properties linux never displays the printer properties screen, it does say in the bottom of the window reading printer properties but no window ever appears, I have tried running the command from terminal and it still does not display anything, help, anyone have any idea why this system will not display printer properties or allow me to add a printer...???
Thanks
Eric.
I have a linux system being used as a server in our office and know nothing about linux, the problem is this, I can see the desktop and click around fine but when i go into the printers and try to change the settings the settings screen never appears, I can see all of the printers fine, its just when I right click and select properties linux never displays the printer properties screen, it does say in the bottom of the window reading printer properties but no window ever appears, I have tried running the command from terminal and it still does not display anything, help, anyone have any idea why this system will not display printer properties or allow me to add a printer...???
Thanks
Eric.
ASKER
There are 10 printers and most of them are hp laserjets, they are all working fine and printing great, the problem is linux will not show me the properties screenor allow me to add more printers...
You probably have to run the setup as root to add and configure printers. Why are you using such an ancient version of redhat?
ASKER
Because the gentleman who maintained this system left us 6 months ago and this system runs a database we use every day and no one knows or wants to attempt upgrading a system they know nothing about in fear of crashing the database (which is rainingdatas pick system), besides it has been running great with no problems except for this printer stuff...
in answer to running setup as root, there are a pair of keys in the bottom tray that say I am running as admin, if running as root is different please expalin how to do this..??
Thanks
in answer to running setup as root, there are a pair of keys in the bottom tray that say I am running as admin, if running as root is different please expalin how to do this..??
Thanks
ASKER
Also I may have been wrong on the version of linux we are running, I don,t know how you find out from the desktop, I tryed the right click on home but that does not bring up the usual windows version, I have however found a box for linux that contains a manual that says "red hat enterprise linux version 3"..
enterprise version 3 is OK and not that old. Admin is probably not root. Also I'm not sure which desktop you are using (gnome, kde, fluxbox or something other). Open a terminal session and in the prompt it shows you as which user you are logged. Also, inside the GUI you should never logon directly as root, but rather as a standard user, and then from there you can run things "as root".
ASKER
Ran a terminal window and received 'root@d3svr root#', which should mean that i have the proper priviledges ??
ASKER
the desktop has a picture of what appears to be a dragon, a mail icon and a large foot, and over to the right a blinking ! sign.... the above icons (on the desktop) have 'roots home' 'start here' 'trash' and a networked map drive icon...
Did you have to logon with a new password when you opened the terminal? If not, then you are also running the GUI as root, which you should never do! But according to the description you are running as root.
Is there a taskbar with either a blue icon with a checkmark, or a red icon with a cross in it? With that you should be able to do an update which might fix your printer problem.
Is there a taskbar with either a blue icon with a checkmark, or a red icon with a cross in it? With that you should be able to do an update which might fix your printer problem.
ASKER
I did not have to input a password when I ran terminal, there is no icon that matches either of those you described above, however if i double click on the red ! it does show updates that need to imported, but i am not sure if i should do that or if they are good updates...I seem to remeber the guy who left saying no to run some of the updates becuase they would cause problems, but I am not sure why...
When you run that icon, you should be able to select and unselect those updates listed, but of course I don't know either what may have caused the problem of your previous guy. If you have a good system backup that should be no problem though.
ASKER
do you know if loading patches will require a system reboot and if so does it allow you to wait till a later time or does it just start rebooting on its own, i ask because i don,t want to reboot a database that is being used by 146 people right now, i would become most unpopular...
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks rindi,
I will look into doing the updates on sunday just to be safe since nobody uses it on that day, thanks again for your help...
I will look into doing the updates on sunday just to be safe since nobody uses it on that day, thanks again for your help...
your welcome
What kind of printer is it and how is it connected to your Linux box? USB? Networked? etc. Has the printer ever worked? Try deleting and reinstalling the printer.