Printing issues with Windows XP Professional and Novell printers.
Posted on 2006-06-29
OK, first background:
Client Computer is the following:
Windows XP Pro SP2 and all updates have been applied.
Latest Novell Client has been installed
Novell Version: 4.1x
Printers and captured ports:
3 = OKI ML-520
4 = Gestetner 3222
5 = Alps DMX 800
6 = Okidata ML-320
From this client computer if printing in the dos based accounting application that resides on one of the netware volumes, we get an extra page printed after whats supposed to be printed. in fact the ammount of text being printed varries depending on the number of pages. For example: if the report (and all reports from this program are raw/text only) is one page, it prints an additional 4 complete lines and an additional 8 or 9 characters from the next line. This text appears to be an echo of lines 38 through 42. 2 pages echos more. Any way, this specific activity is happening on 3 of the 4 novell attached printers. One is an Okidata ML-320 Turbo, another is a Gestetner 3222 (laser/copier) - this one does the same thing as the ml-320, and the last one is the Alps DMX 800 - this one prints (on an 17 page report) a single line on a seperate page with a date that is at least 8 months in the past. The wierd thing is that we currently have a mixed environment of Windows 98 SE and XP Pro SP 2 AND the only other printer that does not exibit this issue is the oki ml-520 Turbo (so to recap, the three of the for printers that are doing this is the Gestetner 3222, Okidata ML-320 Turbo, and the Alps DMX800), and this issue only appears on the 2 windows xp machines - different users and effective rights (one is a standard user and the other has supervisor rights).
Now if I attach to the printer in windows, it prints perfectively fine. I have also turned off the print spooler and tried the dos program again. I know some one may suggest to set the compatibility mode, unfortunately, this application resides on the network and I have not seen a way to set the mode for a network application, unless I have missed something.
Finally, at this time, we can not switch to an application that will not have this issue - believe me I have suggested it MANY times and have been told that the company is looking into it, but they do not know when it will happen.
In any event, this has been plaiging us for the better part of six months and since we are slowly migrating to Windows XP, need to get this issue resolved while we are still using the existing application until we do switch to a windows based accounting package.
So in any event, thank you for any possible help on this issue.