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Exchange offline/ re-connection issue

Posted on 2006-06-29
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Last Modified: 2010-03-06
Im running exchnage 2003 on sbs 2003.
I have a weird issues thats popped up lately.  Users come in logon and exchnage says its offline.
They try and re-connect and get prompted for a username/password.  they put in their login details but no luck.
I have had this happen to one user.  i deleted his account and tried to reconnect it but it wouldnt even reconnect under anyones account.  i now have another user with the same problem.  all the other users within the org. are fine.
I can also add their accounts to other pc's and they work.  Webmail OWA access for the  offline users stills works to.

any help please?
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Question by:rick81
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Sembee earned 250 total points
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If the user signs in to another machine as themselves, does Outlook work correctly there?

If so, then it is an issue with the original machine.

Could be one of a number of things....

- corrupt Outlook profile
- corrupt Windows profile
- suspect machine account.

Corrupt profiles are fixed by recreating them.
Suspect machine account is fixed by dropping the machine in to a workgroup, rebooting and then putting it back in to the domain and rebooting again.

If that doesn't fix it, then wipe the machine.

Simon.
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