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Client Problem accessing Network Drive

Posted on 2006-06-29
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Last Modified: 2008-01-09
I asked this question in the Windows XP section but have not received any comments so I thought I would try this section before I give up and reinstall Windows.

I have a Windows 2000 server with a mix of Windows 2000 and Windows XP clients.  I have one XP machine that when logged into the our domane and I navigate to the Q drive (Network drive), I can see and navigate to all subfolders, but when I click on a file, my computer just hangs with an hourglass.  Sometimes I  can actually open a folder in word but when I try to resave or save as the system hangs. There is no problems when working with any local files.

I thought it might be a microsoft office issue so I uninstalled office 2003. Same problem with just Windows explorer.  I reinstalled Office and same problem.  I have no problems working with folders on the local computer, just network folders.

I have performed routine temp files cleaning, scanned for viruses and performed Windows updates.
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Question by:waytron
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Expert Comment

by:Jay_Jay70
ID: 17014911
do you have a domain configured?
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Author Comment

by:waytron
ID: 17015028
Yes domain is configured and I forgot to mention that this computer has been working fine for the past 6 months.  I thought that maybe something was wrong with her account, but I have the same problem even when I log in as the system Admin.
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by:Jay_Jay70
ID: 17015034
so its unique to that one machine

what is logged in the event logs
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Author Comment

by:waytron
ID: 17015051
Yes, all other machines are fine.
I was not able to get into the server room to check, but will tomorrow.
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Expert Comment

by:Jay_Jay70
ID: 17015061
more interested on the logs on the client at the moment if you have access
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Author Comment

by:waytron
ID: 17015079
No, I don't have access until I get in the office tomorrow
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Expert Comment

by:Jay_Jay70
ID: 17015185
aight let me know
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Expert Comment

by:gbirkemeier
ID: 17015236
Run system restore and go back a day or so before this started to happen.
Start --> Accessories --> System Tools --> System Restore
It's not elegant, and it doesn't tell you why, but it may be a really quick fix, and that is what the user and managers want.
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LVL 26

Expert Comment

by:Pber
ID: 17017258
This could be a networking issue as it's only happening on network drives.  Is the client configured properly i.e 10 half, 10 full, 100 half, 100 full Auto, etc.
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Author Comment

by:waytron
ID: 17019058
I tried a system restore back a week and then back a month and I still have the same problem.

I checked the event log on the client and this is what I Get:

Fault bucket 296734104.

I checked the Network NIC settings and it is set to auto which is the same for all the other computers.


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Expert Comment

by:Pber
ID: 17019080
Are you using a managed switch, is the port you are patched into set to auto/auto as well?  Something to ask the network guys...  If you are plugged into a small workgroup switch the client will probably be fine.
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Expert Comment

by:Jay_Jay70
ID: 17022076
system restore is one of the biggest "Fault Buckets' in MS history as far as i am concerned.....it's a harbor for malware and all round crap......i highly advice against using it especially in a network environment
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Author Comment

by:waytron
ID: 17026319
Well, I gave up and brought the computer home with me to reinstall Windows.  I will bring it back to the office on Monday and let you know if that worked.
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Author Comment

by:waytron
ID: 17047385
Update, I reformated and reinstalled Windows and office and the computer and network drive access is fine now.  I guess I will never know what was wrong.  Thanks for all your help.  I guess sometimes a reinstall is the only way to get things working again.
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Expert Comment

by:Jay_Jay70
ID: 17087094
often its the way with windows my friend
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ID: 17382246
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ee ai construct, community support moderator
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