Cannot install HP Designjet 800 printer to the network. Has static IP, I can ping it but get some error messages when trying to install it
Posted on 2006-06-30
Ok this HP Designjet 800 replaced and existing plotter. the IP from the old printer was setup on this new printer. However, when I try to add it to any computer I get some error when trying to connect to it. Still, we're able to install it. but when we send a print job, it never prints out. it's like the printer is there and we can see it (we can ping it) but print jobs are not printing. this printer was connected to a 5 port switch so i thought this might have been the case but after plugging it to a jack by itself i had the same issue. Here's the thing thouogh if I try to access it via it's web applet by going to IE and typing its IP Address i am taken to a login window that reads "poweredge 5012"...........so it's not really taking me to the printer print server applet. So I'm thinking that since this printer does connect in the server room to a big switch, this switch may still be storing the IP address with the old printer info so it's cache must be cleared. I'm assuming that this would be by restarting the switch, though i need to be sure since i have to ask for permission since a lot of important cables go into this switch....can someone let me know if i'm on the right track here?.............thanks all.......