Solved

USB won't detect printer

Posted on 2006-06-30
6
540 Views
Last Modified: 2013-12-15
So I just bought this HP 5440 for a co-worker.  I have never run into any problems intalling a printer before.  I plug it in to the computer, and nothing happens, nothing is detected.  I tried 2 printers (usb) and I have tried multiple cables.  USB 001 doesn't even show up as an option under adding printers.  I have just purchased a secondary pci usb card because I wasn't sure if it was just the connectors on the motherboard.  Here is the setup:

Win2k, usb printing...

I was told to replace the usbmon and usb print drivers, restart, then attempt to lacate the printer.  But still no luck.  Anyone have any ideas?!?!??  I know its something to do with the computer, not the printer...just dont know what.
0
Comment
Question by:nheffner
  • 3
  • 3
6 Comments
 
LVL 91

Expert Comment

by:nobus
ID: 17064027
first : do you have onboard usb? is it enabled in the bios?
You can also try the usb printers on another system to ensure they are ok
0
 

Author Comment

by:nheffner
ID: 17071935
I have onboard usb and it is enabled inside the bios.  I even got a PCI card with usb slots on it thinking it could possibly be the motherboard.   Printer works fine from another pc...im stumped.
0
 
LVL 91

Expert Comment

by:nobus
ID: 17073754
are other usb devices working on those ports?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:nheffner
ID: 17073782
yup, everything else works except printing devices
0
 
LVL 91

Accepted Solution

by:
nobus earned 125 total points
ID: 17073848
try connecting the printer on a powered hub
0
 

Author Comment

by:nheffner
ID: 17073867
I will try that and get back to you
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now