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USB won't detect printer

Posted on 2006-06-30
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Last Modified: 2013-12-15
So I just bought this HP 5440 for a co-worker.  I have never run into any problems intalling a printer before.  I plug it in to the computer, and nothing happens, nothing is detected.  I tried 2 printers (usb) and I have tried multiple cables.  USB 001 doesn't even show up as an option under adding printers.  I have just purchased a secondary pci usb card because I wasn't sure if it was just the connectors on the motherboard.  Here is the setup:

Win2k, usb printing...

I was told to replace the usbmon and usb print drivers, restart, then attempt to lacate the printer.  But still no luck.  Anyone have any ideas?!?!??  I know its something to do with the computer, not the printer...just dont know what.
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Question by:nheffner
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Expert Comment

by:nobus
ID: 17064027
first : do you have onboard usb? is it enabled in the bios?
You can also try the usb printers on another system to ensure they are ok
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Author Comment

by:nheffner
ID: 17071935
I have onboard usb and it is enabled inside the bios.  I even got a PCI card with usb slots on it thinking it could possibly be the motherboard.   Printer works fine from another pc...im stumped.
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Expert Comment

by:nobus
ID: 17073754
are other usb devices working on those ports?
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Author Comment

by:nheffner
ID: 17073782
yup, everything else works except printing devices
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Accepted Solution

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nobus earned 500 total points
ID: 17073848
try connecting the printer on a powered hub
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Author Comment

by:nheffner
ID: 17073867
I will try that and get back to you
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