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office 2003 hangs randomly while working remotely.

Posted on 2006-06-30
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Last Modified: 2010-04-08
Hi,

I just purchased a new IBM X60 Laptop and installed outlook 2003 on that one.I operate from two different offices in the US and our exchange server is in Mexico which has a latency of about 75 ms. I remotely access my mailbox using Nortel VPN Client 5.01. I face a strange problem where the machine hangs randomly when I am working in outlook 2003 after logging on the VPN connection.Please note this only takes place when I am working remotely .The outlook works fine in the office.Office 2003 has the latest service packs and patches .I tried reconfiguring the profile as well but that did not work.Any suggestions.
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Question by:barry_rodricks
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David Lee earned 500 total points
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Hi barry_rodricks,

First step is to turn logging on in Outlook so you can collect information about what's actually happening.  Click Tools->Options->Other->Advanced Options.  Check the "Enable logging (troubleshooting)" checkbox.  This will create a log file that may help figure the problem out.  Here's a link to a page with details about logging: http://office.microsoft.com/en-us/assistance/HA011742661033.aspx

Cheers!
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