WISE installer programs crash, unwise.exe install.log error, won't uninstall
Posted on 2006-06-30
Hello. I have a particularly infuriating problem. I would like to repair ir without having to reload Windows. I am a very good sw tech and am usually successful in fixing bugs without reinstalling everything but I have not been able to get this one yet.
The symptoms are as follows - newly installed programs crashing (they either crash with Event ID 1000 errors or they simply do not run at all); and then an inability to use unwise.exe (the WISE installer's uninstall program) to remove the application. I have a workaround for the second issue, by relocating the INSTALL.LOG to another folder and forcing the unwise.exe to look for it and ask for the location (the uninstall issue is that the unwise program says that it cannot open the INSTALL.LOG even though it is right where it should be). I have not found a solution for the problem of the programs crashing on load - but I can tell you that the ONLY programs that do it are the ones that also exhibit the uninstaller problem.
I have at least ten unusable programs now because of this problem. The apps work fine on another computer so I know that they are not the problem - the WISE installer is the problem. I wrote to WISE but they said that it was the sw company's fault and would not help me. Yeah right - ten different programs from ten completely different makers all getting a WISE error, but WISE is not at fault. Whatever. They expect me to contact ten different sw makers because of their bug.
One common thread is that all of the programs are involved in some way with music creation. Some are application extensions that are installed with the wise installer and some are executible programs. The more that I try to use some of the programs that I have installed but not yet tried (many are plugins so they do not get used until there is a need for them) the more programs that I find that will not run. I do pro audio so I have a lot of plugins. Some are highly specialized and only get used once in a great while - and it's a real bummer to find that one won't work when I finally do go to use it. Around $2,000 worth of software does not work because of this issue, so you know that I am very frustrated. I am at the point now where I will not even buy any software that uses the wise installer because I know that it will not work on my system.
All of the above programs are the latest versions. My PC is a 3.0 HT with 2GB of PC3200. The OS is a recent fresh install of XP Pro and everything about it is constantly updated. I keep a clean OS and defrag it liberally with Diskeeper. Aside from doing pro audio I am a tech, although I have mostly stopped doing that for a living. But I learned to fix OS's starting with Win 3.1 and was an NT support tech so I am used to fixing problems without automatically just reformatting the HDD like today's "techs" and I really need to fix this one. It takes me way too long to set the PC up the way that I want it and I just did that two months ago when I got a new HDD and don't want to do it again. Anyway, creating an image now would not help me because it would just bring the problem over. And the ONLY problem that I have on the rig is this WISE problem and they refuse to acknowledge it or offer assistance.
I realize that this is not technically a programming problem but I think that I need a programmer to figure this out. It's too technical for the regular software problem forums - and if I can't fix it then I know that it's a tough one because I can fix 99.9% of software issues without reimage etc. But I am not a programmer. I have no problems going under the hood of Windows but I stop at writing code so please take this from that perspective. I can live with the uninstaller issue, but not with the programs not being able to be used.
I hope that somebody here knows a fix for this. There is close to $2,000 worth of sw that I cannot use.