Solved

HP 4100n Keeps saying to load plain paper

Posted on 2006-06-30
19
3,940 Views
Last Modified: 2012-06-27
We have an HP 4100n networked printer that we just got supposedly refurbished. Everytime someone prints to it though, it keeps saying:

"Tray 1 Load
Plain Letter"

then I have to press the green "GO" button & it says:

"Use Plain
Exec Instead?"

then I have to press the green "GO" button again.

After that it will print. I've logged into it via IP to compare all the settings to one of our other 4100n's, but all the settings you can change are the same. There is one big difference though & I don't have a clue how to fix it. On the Paper Handling Menu of the one with the problems, it says:

TRAY 2 SIZE      EXEC

the one that works correctly, says LETTER instead of EXEC. Anyone have a flipping clue how to fix it so we don't have to press "GO" to print things?
0
Comment
Question by:kfelon
  • 9
  • 3
  • 3
  • +2
19 Comments
 
LVL 14

Expert Comment

by:FriarTuk
ID: 17022209
hp4200
tray 1 is the drop down feeder which we leave closed, we use the pull out feeder drawer tray 2

tray 1: size = *any, type = *any
tray 2: size = letter, type = *plain

configure device - printing - default paper size = *letter

system setup - tray behavior = use requested tray
0
 
LVL 14

Expert Comment

by:FriarTuk
ID: 17022214
configure device - system setup - tray behavior = use requested tray
0
 

Author Comment

by:kfelon
ID: 17027328
None of this helps. There is no any type of paper to select, there is no System Setup - Tray Behaviour, & paper size is set for letter, but the tray is set in EXEC mode & not letter. I've tried swapping trays, but its something in the printer itself. I've logged in via IP to change the settings, & the EXEC for tray 2 is the only one that can not be changed!
0
Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 17034099
Sounds like the tray has been locked to exec size.
Probably your best bet is to "restore factory settings" in the "resets" menu on the printer keyboard.
and then set it up from there.
0
 
LVL 9

Expert Comment

by:joed
ID: 17034283
Paper size is selected by the guides in the tray. Make sure the guides and the respective tabs on side of the tray are set to to letter paper. The tabs get set when you adjust the guides. One of them on the tray or the switches they activate on the printer could be bent or broken.
0
 

Author Comment

by:kfelon
ID: 17042725
I've already restored the factory settings & that wasn't any use. Also I tried setting the paper sizes with the guides on the trays, but gave up & just swapped the tray around with one of our other printers to see if maybe this one was busted or something. That did not help either unfortunately.
0
 

Author Comment

by:kfelon
ID: 17042753
I also took the original tray & used it in the other printer without any problems.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 17045903
In that case, as joed says, one of the switches on the printer where the cassette is inserted is either broken, bent  or jammed.
0
 
LVL 9

Expert Comment

by:joed
ID: 17046429
On different model printer I actually had a switch go bad. Swapped the bad switch on the board with one it never used and solved the problem.
0
 
LVL 14

Expert Comment

by:FriarTuk
ID: 17047589
0
 

Author Comment

by:kfelon
ID: 17051037
Do you mean the 3 switches on the inside under the metal levers? I see the board there, but I'm having a bit of trouble pulling it out so I can test the buttons.
0
 

Author Comment

by:kfelon
ID: 17051071
I know how to release the board, I'm just having difficulties releasing the 4 connecteros with the wires. I most certainly don't want to pull on the wires as they look very easy to snap.
0
 

Author Comment

by:kfelon
ID: 17053966
Figured out how to get that board out & it seems the middle button is out as I can't get an continuity. I'm gonna try to short that button so its always open & see if that does it.
0
 
LVL 9

Expert Comment

by:joed
ID: 17054094
There is more than one button and some of them will not be used if cdon't change paper size. Just swap the dead one with one that still works. That solved it for me. Or you could just solder a small wire across the contact points for a permanent letter setting.
0
 

Author Comment

by:kfelon
ID: 17054348
That was a no go, I'm going to see if I can get a replacement RG5-2673 board which is the Feeder Controller
0
 

Author Comment

by:kfelon
ID: 17125355
Update: I'm still trying to get another feeder card.
0
 

Author Comment

by:kfelon
ID: 17245556
Replaced the feeder card & kept getting an error about the paper being empty. I ended up letting our repair guy take it & somehow the paper sensor became dirty.
0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 17263005
Closed, 325 points refunded.
ee_ai_construct
Community Support Moderator
replacement part #xm34
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question