Brightstor 11.5 hangs when accessing tape
Posted on 2006-06-30
Hi Experts - hope you can help me recover a single folder from SDLT II tape. We stopped using Brightstor 11.5 because we were moving to an enterprise (Legato Networker) solution. Anyway, a user accidently erased a folder on a server share which might be saved to one of the old SDLT II tapes previously backed up by Brightstor. The original Windows 2003 Std server is now hooked up to the Networker backup system and the original Brightstor software has been removed along with the SDLT tape drive. Here is my problem: I took a little bit older server with the proper SCSI connection on it and installed the old tape drive on it along with Brightstor 11.5 for Windows (licensed). Brightstor works fine until I try to access the tape. Brightstor itself is hung, not the server. I tried a solution posted by Expert "papushka" on Nov. 30, 2005 for a similar problem, but it didn't work for me. The CA website hasn't been any help and our support has expired. If anyone has any hints, I'd appreciate some input. Also, we couldn't keep the old tape drive on the original server because the Networker software conflicted with either the Brightstor software of the tape drive. So, putting it back on to try to recover this one folder might not fly with our IS Manager.