I have print jobs being sent to a windows 2000 server via Citrix XP. The printers are Epson TMU printers (sorry do not remember the name currently) that are network printers.
Sometimes I see that the printer isn't printing for whatever reason (jam, out of paper, etc) but the print queue is expiring jobs sent to it instead of keeping them in the queue. These printers print orders, so I really cant afford to loose any. I do not have any 3rd party print management apps / utils outside of the default windows print mechanism.
Is the scenario I'm painting possible without 3rd party print management apps?
Is there a setting within windows to prevent my jobs from leaving the queue if they are not printed or canceled, but have encountered error?
Also, is there another setting to keep the job in pending / printing status longer before kicking it to error?
I am conflicted b/c I understand that if the queue isn't freed up, then all jobs are blocked, but also cannot afford to loose any order. I'm between a rock and hardplace as either way i can potentially loose something or have something delayed before someone realizes an orders hasn't been sent to where it needs to be.