Solved

SugarCRM or Business Contact Manager for Outlook???? (CRM novice)

Posted on 2006-07-02
4
1,457 Views
Last Modified: 2016-03-18
Hi All,

I have just started working for a V.new and V.small company, and have been given the task of deciding whether to use SugarCRM, or Microsoft's Business Contact Manager for Outlook 2003, as our CRM software. I am a CRM novice, so I have been doing some research, and I can't seem to find any comparative information on these two pieces of software. Do any of you have any views about them?

I will give you a bit of info regarding the system..... The company runs training courses, and so deals with many enquiries, follow-ups, booking etc. At present we have an SQL database with an Access front end, to store all information. This worked fine when there were only two employees, but now other functions are needed.

Each course requires 8 students/customers to run economically. Oppertunities may be missed because each member of staff has been storing the interested customer details in their head. We need some way of setting group reminders so everyone is presented with the information without having to trawl through the database. I think the intention is to use the CRM for contacts and enquiries, and then somehow link it to the courses database.

It would be great if anyone could shed ANY light on this for me!

Thanks for reading ............................ Holly Timlin :)
0
Comment
Question by:DaveTim
4 Comments
 

Assisted Solution

by:georgebliss
georgebliss earned 240 total points
ID: 17040971
Firstly, a few questions:

- Have you considered hosted CRM or are you looking at running the systems on your own servers?

From a cost centre point of view Hosted CRM might make sense for your company at this stage. There are a number of options available, and I wouldn't limit your research to MS Business Contact Manager or sugar. While both are great products, you should look at services from SageCRM.com, NetSuite and similar companies. MS BCM is great because it has a seamless upgrade path to full Microsoft CRM, whereas you might have problems scaling up to a full CRM package from something like Sugar (I'm working on this for a client at the moment).


- How 'unique' are your business processes? For example, how complex is the information you need to store in relation to your training courses?

You should look at how easy each of the packages are to customise, in particular what workflow options you need. Sugar is pretty limited in this sense. As is MS BCM. SageCRM and the full MS CRM package are fully customisable, for example you could create a new 'entity' for Training Courses, and define workflow rules for this new entity.
 
-  How many end-users are there?

This will obviously affect your options....

Let me know if this helps...

GEORGE

0
 
LVL 15

Assisted Solution

by:davidis99
davidis99 earned 130 total points
ID: 17060085
If you're considering an open source based package such as SugarCRM, you may want to expand your selection process to other open source CRM packages as well.  There's a fairly comprehensive list at this page

http://www.opensource-crm.com/Open-Source-CRM-Vendors.html

Unless you're working on a very short timeframe, I'd say it's worth taking the time to look.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 130 total points
ID: 17080478
If you are already using SQL and Access, and most likely Outlook.  I would HIGHLY recommend that you stay with the integrated BCM.  Better yet, download the Office 2007 beta, which I've been using for a couple of months now... BCM absolutely ROCKS in that version.  It's fully customizable with exactly what you need... integrating it with contacts, calendar, email and the rest of Office.  

http://www.microsoft.com/office/preview/beta/getthebeta.mspx

Jeff
TechSoEasy
0
 

Author Comment

by:DaveTim
ID: 17165050
Hi guys,

Thanks for your help.

I think I may suggest sticking with BCM, because I get the impression from you all that it is easily upgradeable. I will have a look around at other available packages, but the boss is keen to stick with the ones we already have access to (there are only 3 members of staff).

I will also pass on your comments to the guys, Thanks again.

Holly :)
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

When CRM stops functioning propperly or mysteriously disappears then this is something you should always check. This can be useful when looking at an end users machine or your own machine if you are the end user. It may be fairly obvious to some but…
Hello All, In previous article we used Hortonworks sandbox to work with Hadoop. Now, lets think to create own single node Hadoop on Linux. Here we Install and Configure Apache Hadoop on UI based Oracle Linux. I assume, you have VMware installe…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now