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Windows XP Boot Problem

Posted on 2006-07-03
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Last Modified: 2008-01-09
When I boot up Windows XP, the logo screen loads, then before it gets to the 'user select screen' a blue screen appears and says something like 'physical memory dump' and then the system restarts. - I cannot type the full error message as it appears and disappears very quickly.

Any help will be appreciated

Alex
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Question by:alexsim2004
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Expert Comment

by:and235100
ID: 17031154
Can you boot into safe mode? (press F8 as Windows begins to load)

Try F8, then Last Known Configuration.

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by:alexsim2004
ID: 17031158
I have tried safe mode and last good configuration, the same error appears.
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by:alexsim2004
ID: 17031162
But with safe mode there is no blue screen, it just goes black and restarts
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by:Barthax
ID: 17031188
During the boot process, before the Windows XP logo appears, start pressing & releasing the F8 key.  You should get a text-based menu which gives you the option of Safe Mode (and a number of other options).  Choose the Safe Mode option (not either of the Safe Mode With ... options) and see if your windows boots that way.

If it does boot fully in safe mode, go to your Start->Control Panel option and choose System from the list of options (Switch to Classic View if you don't see it straight away).  In the System Properties window, click the Advanced tab and click the Startup And Recovery section's Settings button.  In the new window, uncheck the Automatically Restart button in the System Failure section.  Click OK, OK & then shutdown & reboot.  On reboot, write down the message on the blue screen & post back.
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by:Barthax
ID: 17031191
Hehe, turns out I'm a bit slow on whether safe mode can be accessed. :D
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by:Barthax
ID: 17031205
So, it restarts in Safe Mode too...  Have you tried unplugging all the unnecessary devices (USB especially) & booting that way?
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by:alexsim2004
ID: 17031232
If it helps - when safe mode is loading and that big list comes up - it says ''Press Esc to cancel loading SPTD.sys'' - then the screen goes black and restarts - I wil try unplugging all unneccasary devices
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by:alexsim2004
ID: 17031253
I have now tried it with just the keyboard and monitor plugged in and i have tried in safe mode, last good cinfiguration and normally but the same error appears.
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by:LeeTutor
ID: 17031339
If you cannot get into regular Safe mode, then try Safe Mode with Command Prompt.  If this works, then you can use the REG command to turn off the auto reboot on error.

At the Safe Mode Command Prompt log on as administrator. Type the following at the command prompt:
REG /QUERY HKLM\System\CurrentControlSet\Control\Crashcontrol /v Autoreboot

You should get a value of either 1 or 0. 1=true; 0=false, therefore if it is 1 then do the following:
REG /DELETE HKLM\System\CurrentControlSet\Control\Crashcontrol /v AutoReboot
REG /ADD HKLM\System\CurrentControlSet\Control\CrashContron /v AutoReboot /t REG_DWORD /d 0

This will turn off the automatic restart on error option, so that you will be able to see the error message when you get the BSOD (Blue Screen of Death).
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by:alexsim2004
ID: 17031387
When I choose safe mode with command prompt the big list shows up but then it stops and says: ''Press Esc to cancel loading SPTD.sys'' then the screen goes black and restarts. Could it be anything to do with the memory settings in BIOS?
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by:alexsim2004
ID: 17031393
By the BIOS thing I was refering to the blue screen error not the safe mode error
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by:and235100
ID: 17031475
If you can possibly get Windows (one way or another), look at the second section:

Have you tried pressing escape just as the message alerting you to the fact the system is attempting to load SPTD.sys?

Have you by chance got daemon tools installed?

More info to follow if this is the case...
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by:LeeTutor
ID: 17031483
Here is a page about your new error message in safe mode (have you tried the pressing of the ESC key?):

http://www2.daemon-tools.cc/dtcc/t6828-my-system-wont-boot-after-installation-of-v4-or-problems-with-sptdsys.html
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by:alexsim2004
ID: 17031491
Actually yes I have got daemon tools installed, yes I have tried pressing escape but it just goes black and restarts
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by:and235100
ID: 17031497
Yes LeeTutor - I had just found this, but I didn't mention it as there was only a slim chance of daemon tools being installed...

Well donw for searching google....
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by:alexsim2004
ID: 17031515
I will follow the instructions on the link
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by:alexsim2004
ID: 17031623
I have followed instructions on the link and have renamed sptd.sys but when I choose safe mode it stops at ''Mud.sys'' and restarts. - So I still cant get into safe mode
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by:alexsim2004
ID: 17031629
Sorry - thats ''Mup.sys''
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by:alexsim2004
ID: 17031650
I will try and do the registry thing that LeeTutor suggested in the recovery console
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by:LeeTutor
ID: 17031669
Stops at Mup.sys and restarts...  Is there an error message?
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by:alexsim2004
ID: 17031679
No there is no error message
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by:venom96737
ID: 17031691
alex can you goto the safe mode start menu and click the disable automatic reboot on error and then provide us with what the blue screen says in normal mode this will help greatly with solving your issue.  You are having more than one issue Mup.sys is another one where its going to tell you to rename the service to get it to go but you really need to find the root of the problem its possible you are having a problem with your drive going to recovery console and typing chkdsk would fix this but I really need to know the blue screen message to get you back up and going.
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by:venom96737
ID: 17031719
alex you cant do anything with the registry in safemode if you have to rename that file back to its original to get the error message back
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by:venom96737
ID: 17031744
by the way its not the mup.sys file that is sticking now its the file after it this issue could be caused by a number of things usb and other hardware stuff but the fact that you having so many various errors there is something else.
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by:alexsim2004
ID: 17031752
I have renamed the SPTD.sys file - but i still cannot access safe mode, I still get the error message when I try to boot in normal mode
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by:alexsim2004
ID: 17031761
It is not usb because i have all usb things unplugged but I think it is Daemon tools that is causing the problem with safe mode
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by:alexsim2004
ID: 17031770
would i be able to run daemons 'uninstall' from the recovery console?
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by:venom96737
ID: 17031771
Oh sorry if i wasnt clear by safe mode start menu i meant the menu where it offers safe mode safe mode with networking ect before it boots there will be an option to disable automatic reboot on system error or something to that effect.
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by:alexsim2004
ID: 17031791
ok - but i still cannot access any of the safe modes to disable this automatic reboot
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by:venom96737
ID: 17031800
no alex you would be able to turn off the service that daemon tools is using but thats about it.last time i had an error with daemon tools it was because the system also had another cd emulator loaded on it I personally did a repair install and then reinstalled the updates if you could just get that blue screen error message we could possible provide a solution other than that.
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by:venom96737
ID: 17031819
you dont have to access a safemode you have to get to the place where its asking you which safe mode to load to you know the boot menu where you choose safe mode or safe mode with networking or safe mode with command prompt near the bottom there is an option to disable automatic reboot on error thats what i need you to click on instead of going into any of the safe modes.
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by:alexsim2004
ID: 17031820
How would I turn it off?
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by:alexsim2004
ID: 17031835
when I press F8, in the windows logo screen, it doesnt show up.
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by:venom96737
ID: 17031840
well use the listsvc command to find the name of the service and then issue a disable (service name) so say if you were going to disable a service called daemon the commands would be
listsvc       This will give you a list of all the services once you find the name of the one you need you type:
disable daemon
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by:LeeTutor
ID: 17031841
I don't remember any such option in the Advanced Options Menu.  There is a picture of that menu at this site:

http://www.theeldergeek.com/repairing_windows_xp.htm
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by:venom96737
ID: 17031850
alex you have to press f8 before the windows logon screen hit it during the post it will show up.
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by:alexsim2004
ID: 17031898
no it still doesnt show up
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by:venom96737
ID: 17031933
lol well lee so your telling me only my computers and my customers computers have this option and ive had some here on EE even get it done here is a link.  
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21874170.html
i can provide more if you need it
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by:LeeTutor
ID: 17031937
That's because it isn't there.  The only other ways I know of turning off the auto reboot on error is:  a) mount the drive as secondary in another working XP machine and then use offline registry editing to turn CrashControl to zero; or b) use a free product such as this to do it:

http://www.nu2.nu/pebuilder/

What is BartPE and PE Builder?

Bart's PE Builder helps you build a "BartPE" (Bart Preinstalled Environment) bootable Windows CD-Rom or DVD from the original Windows XP or Windows Server 2003 installation/setup CD, very suitable for PC maintenance tasks.

It will give you a complete Win32 environment with network support, a graphical user interface (800x600) and FAT/NTFS/CDFS filesystem support. Very handy for burn-in testing systems with no OS, rescuing files to a network share, virus scan and so on.
This will replace any Dos bootdisk in no time!

Here's a website by one of our top XPerts, Fatal_Exception, which will give you more info on BartPE:

http://65.24.134.81/KipSolutions/BootableCDrom/BartsPE.htm

Make sure one of the plugins is the RegeditPE:

http://sourceforge.net/projects/regeditpe/

Registry Editor PE is a plugin for Bart's PE Builder which allows for easy editing of remote registry hives and user profiles. A user booting from a Bart's PE CD can easily make changes to the Windows registry without having to boot into Windows.
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by:venom96737
ID: 17031938
so you cant get back to the boot menu at all??
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by:alexsim2004
ID: 17031954
I will try the BartPE thing
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by:venom96737
ID: 17031986
surely you cant tell me that we all have special copies of xp safe mode that allows for us to do that lee the option is presented to you once you have an unsuccessful boot that bsod's into a loop you can click that and read the message just for future reference.
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by:LeeTutor
ID: 17032113
I have been running Windows Update on my laptop, and as it hasn't been done in several weeks, it took a lo-o-o-o-ong time.  It's finally done, and now I just rebooted and got to the Advanced Options Menu.  I see what you mean.  My menu looks just like the one at the eldergeek page, except below Debugging Mode there is an option for Disable automatic restart on system failure.  Maybe that option went in during SP2 and I just didn't notice it?  Anyway, thanks for the info.  Just as about every day here at E-E, I learned something new...
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by:alexsim2004
ID: 17032124
So why do you think I cant get to the advanced options menu?
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by:LeeTutor
ID: 17032151
I seem to remember one previous E-E question where one questioner's computer BIOS was set up to use F8 to get into it, and he had to do something special in order to get to the Advanced Options Menu.  You are pressing and releasing F8, and not just holding it down during bootup?  I will see if I can find that question...

Also seems to me that pressing and HOLDing  Ctrl key during bootup will bring up the Advanced Options Menu on some (all?) computers.  I know that worked in WinME.  Try that...
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by:alexsim2004
ID: 17032174
i am pressing and releasing the f8 button - i will try ctrl
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by:venom96737
ID: 17032192
alex try booting to normal let it error out and then it shold bring up the menu automatically if the blue screen still comes up if not then you have to change the name of that file back so it will
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by:alexsim2004
ID: 17032195
ctrl does not work either
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by:venom96737
ID: 17032202
Yeah Lee i know what you mean I learn lots working on this site also makes it worth more than just points!!
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by:alexsim2004
ID: 17032208
when i boot to normal the blue screen appears and then it restarts and says something like sorry for the inconvinience, windows encountered an error, this could be due to power failure e.t.c please choose an option below: Safe Mode , with networking, with command prompt, last good configuration, start windows normally.
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by:LeeTutor
ID: 17032215
Looks like you're going to have to use Bart's PE...
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by:venom96737
ID: 17032226
at the bottom of all that it says disable automatic reboot on failure alex do you see that its got debug mode and other stuff
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by:venom96737
ID: 17032239
have you had a power failure or what was the last action taken on the system before the problem started???
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by:alexsim2004
ID: 17032249
no i havent had a power failure, i just turned off normally, its just that sometimes it says that.
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by:venom96737
ID: 17032258
yeah I know i was just trying to find out what was done last to the system to cause the error or if it just appeared
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by:venom96737
ID: 17032291
but see that message doesnt always apear the power failure one sometimes it says a recent hardware or software change caused it or something.  It gives a best guess on why it couldnt load go into recovery console and run a chkdsk see if you can get in.
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by:alexsim2004
ID: 17032383
i have run chkdsk and it says that everything is fine
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by:venom96737
ID: 17032425
Are you up for doing a repiar install the only thing you would really have to reinstall after that is the updates that are not included on your xp disc?
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by:venom96737
ID: 17032433
I had a problem with alcohol120 just like that and ended up having to perfom a repair install to get it back up.  
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by:carl_legere
ID: 17033542
tried a memtest from www.memtest86.com ?
Every XP install supports F8 to get text menu
perhaps you have a bad keyboard or it is USB or it is not understood by bios or it is one that has function mode that has to be on.  Or it is wireless.

continue trying to fugure out the keyboard F8 issue.
I hit mine continously after the beep.
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by:carl_legere
ID: 17033546
how did you run checkdisk but you cannot boot?
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by:venom96737
ID: 17033564
recovery console carl
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by:carl_legere
ID: 17034297
slap me
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by:scrathcyboy
ID: 17035479
did you actually 'Press Esc to cancel loading SPTD.sys'' ??

This driver is probably defective.  Do what it says.
The loading ALWAYS fails a MUP.SYS, that is normal in safe mode.

In recovery console, remove the driver SPTD.SYS.  Now reboot in safe, does it work?

If not, do a repair install, boot from CD, go through as if you are going to reinstall, but when it finds the existing installation, press "R" to repair.  but if SPTD.SYS is a bad driver, you MUST remove it first. USE --

DISABLE SPTD.SYS

In recovery console

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/recovery_console_cmds.mspx?mfr=true

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by:speak2ab
ID: 17036994
Hmm.. Why not go for a repair installation of your XP for a step by step approach to do this check
www.michaelstevenstech.com/XPrepairinstall.htm
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by:alexsim2004
ID: 17043548
I have solved the problem myself by following the instructions on:

http://www.digitalwebcast.com/articles/viewarticle.jsp?id=8658-0

I will ask experts-exchange to close the question.

Thank you everyone who gave their help it was greatly appreciated.

Alex
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