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OWA "Unknown" error

Posted on 2006-07-03
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Last Modified: 2012-05-05
Here's a fun one:
A client of mine checks her email through owa.  When she replies to an email on any of her 3 windows xp machines at her house, when she clicks send the buttons grey out and it sits for a while, then a MS IE popup window opens with a yellow exlamation point and the text "Unknown" and the option of OK.   After you click ok, the message appears as a saved draft (same thing happens again when you try to send from there).  Also it doesn't do attachments, buttons grey out and nothing happens when you try to attach.
I have tried updating windows completely, including optional .NET updates.  I have disabled norton internet security.  Double checked all settings.  Lowered all security settings, added the site to trusted zones, no change.  

Any help is appreciated
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Question by:gitmLosi
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RedKelvin earned 500 total points
ID: 17034097
try accessing it through Firefox
http://www.mozilla.com/firefox/

That will determine if it is an IE problem

Another option is to cleanup IE
http://support.gateway.com/s/software/microsof/sHARED/xpsp2/7513002su68.shtml
Maybe there is something stuck in the settings or cache causing a problem
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Author Comment

by:gitmLosi
ID: 17046158
Firefox just sits there, doesn't do anything.  It displays a progress bar in the lower right on the status bar, but it never moves.  Firefox doesn't display the page right to begin with anyway, so I am not suprised that no error message ever pops up.

I have cleared the temp internet files and all cookies same thing happens.  The same thing happens on all 3 of her windows xp machines, but not her old win98 machine.

There is nothing in the event logs and the only error message I get is "Unknown" in internet explorer.  
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Expert Comment

by:RedKelvin
ID: 17047000
Is this OWA mail program quite dated, maybe it was never intended for XP
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