OWA "Unknown" error

Posted on 2006-07-03
Medium Priority
Last Modified: 2012-05-05
Here's a fun one:
A client of mine checks her email through owa.  When she replies to an email on any of her 3 windows xp machines at her house, when she clicks send the buttons grey out and it sits for a while, then a MS IE popup window opens with a yellow exlamation point and the text "Unknown" and the option of OK.   After you click ok, the message appears as a saved draft (same thing happens again when you try to send from there).  Also it doesn't do attachments, buttons grey out and nothing happens when you try to attach.
I have tried updating windows completely, including optional .NET updates.  I have disabled norton internet security.  Double checked all settings.  Lowered all security settings, added the site to trusted zones, no change.  

Any help is appreciated
Question by:gitmLosi
  • 2
LVL 22

Accepted Solution

RedKelvin earned 500 total points
ID: 17034097
try accessing it through Firefox

That will determine if it is an IE problem

Another option is to cleanup IE
Maybe there is something stuck in the settings or cache causing a problem

Author Comment

ID: 17046158
Firefox just sits there, doesn't do anything.  It displays a progress bar in the lower right on the status bar, but it never moves.  Firefox doesn't display the page right to begin with anyway, so I am not suprised that no error message ever pops up.

I have cleared the temp internet files and all cookies same thing happens.  The same thing happens on all 3 of her windows xp machines, but not her old win98 machine.

There is nothing in the event logs and the only error message I get is "Unknown" in internet explorer.  
LVL 22

Expert Comment

ID: 17047000
Is this OWA mail program quite dated, maybe it was never intended for XP

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