Out of Office not working on clients when set to use Cache Mode.  Error reads unable to save rules.

Posted on 2006-07-03
Last Modified: 2008-01-09
Hi All,

More and more of our users are having difficulties setting up their Out Of Office.  They receive an error stating "unable to save rules", and the temporary fix we have found to work is removing them from cache mode.  I've found a couple of solutions here on this website, but none of them addressed this specific problem.  

This doesn't involve public folders and the users in questions are not running out of mailbox size.  We're running Exchange 2003 server with the lastest service pack, running on Windows 2000 Advanced Server SP4.  The clients are running Windows XP SP2 and office 2003.


Question by:mfcuns
  • 4
  • 2
LVL 104

Expert Comment

ID: 17033340
Cached mode should have nothing to do with this.
Do the user have other rules? There is a limit to the number of rules that you can have on a mailbox, so it could be that.


Author Comment

ID: 17033416
Hi Simon,

Not all the users experiencing this issue have many rules.  Actually, most of them have very little.  Thanks for your response
LVL 104

Expert Comment

ID: 17034124
I haven't seen this since Outlook 97.
What are the users trying to put as the OOTO message? Do you make your users put long signatures or disclaimers in their messages?

The limit is on 32k, so can be used up quite quickly.

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails


Author Comment

ID: 17053659
The OOTO message is the standard stuff,  no signatures or disclaimers.  I was able to find this article on another website.  I  still have the try it out, but will let you know......

<copyrighted content removed by sembee>
<see link below for source>

Author Comment

ID: 17053862
Here is the article I found.  Once I try the solution I'll let you know.


Author Comment

ID: 17077673
This solution worked like a charm.  I just deleted any rule related to OOF, but for one user I had to delete all the rules.

Accepted Solution

ee_ai_construct earned 0 total points
ID: 17310041
PAQ / Refund
ee ai construct, community support moderator

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Easy CSR creation in Exchange 2007,2010 and 2013
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video discusses moving either the default database or any database to a new volume.

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now