Out of Office not working on clients when set to use Cache Mode.  Error reads unable to save rules.

Posted on 2006-07-03
Last Modified: 2008-01-09
Hi All,

More and more of our users are having difficulties setting up their Out Of Office.  They receive an error stating "unable to save rules", and the temporary fix we have found to work is removing them from cache mode.  I've found a couple of solutions here on this website, but none of them addressed this specific problem.  

This doesn't involve public folders and the users in questions are not running out of mailbox size.  We're running Exchange 2003 server with the lastest service pack, running on Windows 2000 Advanced Server SP4.  The clients are running Windows XP SP2 and office 2003.


Question by:mfcuns
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LVL 104

Expert Comment

ID: 17033340
Cached mode should have nothing to do with this.
Do the user have other rules? There is a limit to the number of rules that you can have on a mailbox, so it could be that.


Author Comment

ID: 17033416
Hi Simon,

Not all the users experiencing this issue have many rules.  Actually, most of them have very little.  Thanks for your response
LVL 104

Expert Comment

ID: 17034124
I haven't seen this since Outlook 97.
What are the users trying to put as the OOTO message? Do you make your users put long signatures or disclaimers in their messages?

The limit is on 32k, so can be used up quite quickly.

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Author Comment

ID: 17053659
The OOTO message is the standard stuff,  no signatures or disclaimers.  I was able to find this article on another website.  I  still have the try it out, but will let you know......

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<see link below for source>

Author Comment

ID: 17053862
Here is the article I found.  Once I try the solution I'll let you know.


Author Comment

ID: 17077673
This solution worked like a charm.  I just deleted any rule related to OOF, but for one user I had to delete all the rules.

Accepted Solution

ee_ai_construct earned 0 total points
ID: 17310041
PAQ / Refund
ee ai construct, community support moderator

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