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Inbox folder has been moved into Deleted Items??

Posted on 2006-07-03
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Last Modified: 2010-04-08
Don't know how this happened, but a user has somehow moved their Inbox folder into the Deleted Items folder.
A manual drag and drop out of the Deleted Items folder is not allowed. New mail is being delivered into this folder. I can copy the Inbox folder ro creat a 2nd Inbox folder outside of the trash, but new mail won't go into it. I've tried exporting the inbox to a pst and then re-importing, but it's not working either? We are also in the middle of upgrading this user's pc. With the new box comes new Outlook 2003. (Old is 2000). Same problem. Exchange server is used. No "rules" are in place at the original machine. Any ideas?
-rh
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Question by:FreshProduce
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16 Comments
 
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Expert Comment

by:MontyV
ID: 17033624
Set Outook to "Work Offline."  Then try to move the folder from the Deleted Items.

- Monty
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Author Comment

by:FreshProduce
ID: 17033741
Nope, didn't work. I thought you were onto something there.
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Expert Comment

by:MontyV
ID: 17033806
It seems that this seems to be a problem when this happens.  The only other way of fixing this that I am aware of is to export your mailbox to a .pst.  Delete the mailbox and recreate it with you .pst file.  I will see if there are any other solutions but this may be your only way.

- Monty
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Author Comment

by:FreshProduce
ID: 17033841
Let me know if you have any more ideas. We will resort to trying the "export, delete, recreate/import"  Wed when the network admin is back in the office and let you know. Thanks thus far!
-rh
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Expert Comment

by:David Lee
ID: 17037721
Hi FreshProduce,

Try launching Outlook from the command line with the /resetfolders switch.  

Cheers!
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Author Comment

by:FreshProduce
ID: 17051518
Good idea, but no cigar. Friday evening we'll just have to delete and re-create from the server I guess.
Thanks for the idea!
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LVL 76

Expert Comment

by:David Lee
ID: 17055634
According to Microsoft's documentation /resetfolders should rerstore any deleted special folders.  Had you finished deleting the inbox before running this command?  If not, then it may not have worked because the folder was still there.
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Author Comment

by:FreshProduce
ID: 17060057
Good point.  Thanks, and we will try that today.
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Expert Comment

by:MontyV
ID: 17061674
BlueDevil

I had the same problem some time back and found in many forums to be the same problem.  Everyones first suggestions was always /resetfolders but it never worked nor did it work for me.  The solution I found was to just delete and recreate.  I'm hoping it works for FreshProduce though either way.

- Monty
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Expert Comment

by:David Lee
ID: 17062177
Ok.  Thanks for the tip Monty!
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Expert Comment

by:MontyV
ID: 17094294
Hey FreshProduce.  Were you able to delete and recreate?

- Monty
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Author Comment

by:FreshProduce
ID: 17157846
Went out of town. Sorry on delay.Waiting  for Network Admin to complete this task. Will post final results as we have them. Thanks for everyone's help!
-FProduce
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Author Comment

by:FreshProduce
ID: 17562272
We are going to try to backup her email's and mailbox items into .pst's on her local drive. Delete her account and start from scratch. We are certain that this will resolve the issue, just havn't had the time to do this. Please consider this discussion closed from our end. Thanks.
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Expert Comment

by:David Lee
ID: 17587719
No objection.
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Expert Comment

by:MontyV
ID: 17589828
No objection here.
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