Shared contacts will not synchronize with host when updated on exchange 2003

Posted on 2006-07-03
Last Modified: 2010-04-08
One of our users is sharing his contacts with a permission level of editor. The person who is viewing these contacts can see them but when they try to update or add contacts they are not changed on the hosts pc. We are running exchange 2003.
Question by:latingravitas
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LVL 76

Expert Comment

by:David Lee
ID: 17034217
Hi latingravitas,

Are you saying that the user with the shared access is able to add/change contacts and can see those adds/changes, but the mailbox owner cannot?


Author Comment

ID: 17034226
Yes that is correct.
LVL 76

Expert Comment

by:David Lee
ID: 17034292
Then I have to assume one of the following:

1.  The mailbox owner has a view applied that is keeping the changes/additions from showing up.
2.  The user with shared access is adding/editing items in the wrong folder.
3.  The mailbox owner isn't refreshing after a change/addition.

Are you using Cached Exchange Mode?
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Author Comment

ID: 17034683
Yes we are using cached exchange mode. The mailbox owner has the default settings for editor set, with the one person having those editor rights.  I would assume the editor is adding/editing contacts in the correct folder, but this person is not at my location to confirm this.
LVL 76

Accepted Solution

David Lee earned 500 total points
ID: 17038745
It could be a caching problem.  As a test you could try turning cached mode off and see if the items appear.  If they do, then we'd know it's a problem with caching.  If they don't then we'd know it's something else.

Author Comment

ID: 17047305
I will give that a try tommorow, will keep you posted.
LVL 76

Expert Comment

by:David Lee
ID: 17220544
Any update, latingravitas?

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