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Server Side Redirect or Forward using Outlook 2003 on Exchange Server 2003

Posted on 2006-07-03
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Last Modified: 2012-06-27
I am having to roll-out Exchange / Outlook 2003 throughout a Company that currently use Outlook Express. Due to the size of the roll out and the fact that it can only be done during the night or weekend, we are having to implement a phased move from Outlook Express using POP Boxes on an ISP, to Oulook 2003 on the new Exchange Server. In order to set up Exchange for the few Users we have moved (and they need to use shared contacts etc.), all of the MailBoxesfor the Company have been setup. This means that whenever an Exchange User (someone already converted) emails someone within the Company, the Email will end up in a that users Mail Box, even though we are still having to deliver that Users email via Outlook Express and the ISP.  Therefore we want to set up a ReDirect within the MailBox of the User that is not yet using Exchange - no doubt a Server Side rule - to redirect the incoming mail (which will only be Internal) to the native name of their POP Box on the ISP. Each rule we have tried fails and having scanned the internet, it seems that many people have similar problems. Can any Member assist - we have tried just about all of the rule combinations, but still cannot get a redirect or forward operational. Dave

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Question by:davesheppard
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by:Sembee
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You should be using mail enabled contacts. These will contain the email address at the ISP. You can then put these contacts on to the Exchange account.

Simon.
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by:davesheppard
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Your response does not answer my question.

We have exchange working with all active directory users perfectly well.

However, some of the users need to have emails forwarded to external ISP email accounts for example joe.bloggs@hotmail.com.  Not exactly a difficult task, although once again, even microsoft have excelled in screwing up.

Can anyone explain what is going wrong? please!

Just to recap, we have tried -:

1)Server side outlook 2003 rules
2)Client side outlook 2003 rules
3)Delivery options in active directory USER exchange options.

None of the above work. Please help! 500 big ones going! going .....


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by:Sembee
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Forget about rules.
Those are unreliable at best, liable to cause email loops and other problems. Plus you have to login to each mailbox to set the rules, then login again to remove the rule. I don't know about you - but that is not something that I want to do.

Your original question did not state that you had attempted to use Delivery Options. While I am good, I cannot mind read. Something that may be obvious to you is not obvious to anyone else who is reading what you have written above.

When you create a mail enabled contact for the ISP account and put it on the mailbox, what happens?
What does message tracking show?

There is a possibility that the message is being forwarded out of your server but the ISP is blocking the message as part of their antispam features. You will not always get an NDR in those circumstances.

You DO NOT have to enable any of the forwarding options in ESM, Global Settings, Internet Message Formats to use a mail enabled contact.

Simon.
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by:davesheppard
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Hi simon,

"Forget about rules.
Those are unreliable at best, liable to cause email loops and other problems. Plus you have to login to each mailbox to set the rules, then login again to remove the rule. I don't know about you - but that is not something that I want to do. "

this was kind of my last straw attempt to get a temporary fix whilst we migrate to exch 2003. but i quite agree, far from ideal, and likely to have ongoing maintenance issues.


"Your original question did not state that you had attempted to use Delivery Options. While I am good, I cannot mind read. Something that may be obvious to you is not obvious to anyone else who is reading what you have written above. "

Sure, i do apologise for omitting such info. after an evening of being stumped, an hours drive and then a frantic post to exp-exch, somethings dropped off.  thanks for your continued assistance.

"When you create a mail enabled contact for the ISP account and put it on the mailbox, what happens?
What does message tracking show?"

maybe you can fill a gap in here. We have a user (userA) who has an exchange enabled user account. for the sake if this migration, and my attempt to get internal mail forwarded out to his current ISP account, I created a new user - (UserA_2), and simply entered an email address in his user properties in Active Directory.  (does this mean he is now "mail enabled"?)  From what i can gather it does, and other posts on line, suggest that i should now be able to forward email out to his ISP mail box, by referring to the UserA_2 account in the delivery options, forwarding section of Exchange properties for User A.     what do you mean by "put it on the mailbox"? do you mean what i have just described?, i hope so, or am i missing something?.

Anyway, literally nothing appears to happen.  I have had a cursory look in the message tracking dialogue in ESM but i was unable to find any emails. Could you offer some advice in a test that would produce a definate output in the message tracking dialogue?, Ive always had my reservations with exchange and for this reason tend to use 3rd party mail servers that offer better, tracing and tracking facilities.

Regarding message tracking, I searched for messages to, and from the offending users, and it found/displayed nothing. Is there an "enable tracking tick box im missing"?.  Am sure you can tell this issue is reducing me to questioning fundamental things.

"There is a possibility that the message is being forwarded out of your server but the ISP is blocking the message as part of their antispam features. You will not always get an NDR in those circumstances. "

This is possible, I have created an SMTP virtual server, that  all outgoing messages are sent to. Im wondering if some authentication issue is going on here.  Im dubious of this because our UserA  IS able to send email directly out to my own and other ISP mailboxes. the problem seems to come when " exchange " has to send something ,e.g. a email forward.

There is no sign of an NDR.

"You DO NOT have to enable any of the forwarding options in ESM, Global Settings, Internet Message Formats to use a mail enabled contact. "

Ok, i hope you can ellaborate on some of my issues above, I will be on site tommorow morning, and hope you will be able to spare the time to give me some pointers particularly with message tracking and or mail enabled contacts.

thanks again for your continued assistance.

Dave.



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Sembee earned 500 total points
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Make sure that message tracking is enabled first.
http://www.amset.info/exchange/message-tracking.asp

Test it by seeing if it shows any messages going through the server.

I am beginning to doubt whether you are setting up the forwarding correctly.
If this is what you are doing, then I apologise, as it isn't 100% clear from your message.

The way that it should be done is to create a mail enabled contact with the external email address.
On ADUC on the Exchange server, right click on users, choose New, CONTACT and step through the wizard. When you get to email type, choose smtp and enter the full email address of the ISP POP3 account.
You cannot put the POP3 account address on to a user account - it must be a contact.

Once created, look at the properties of the user mailbox and choose Exchange General, Delivery Options. Where it has Forwarding Address, enable the option so that Forward To: is on. Then click modify and select the mail enabled contact that you just created.
Up to you whether you want to enable the box below about "Deliver messages to both forwarding address and mailbox". That is whats known as a store and forward.
Apply/OK out.

Any messages that now hit the mailbox should be sent straight back out again.

Simon.
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by:davesheppard
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hi there,

thanks again, i will hit it tomoro and kep you posted. thanks again.

Im pretty sure (from memory) i created a new user with an external address as opposed to a new contact using a wizard. so im begining to think youre steering us in a positive direction.

fingers x'd

ATB

Dave
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by:davesheppard
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Hi Simon,

Created a Contact with external email address as you suggested and setup delivery options etc.

The only pain now is having to do this for all users, but we knew there would be an overhead in the process of migration, and its alot easier, as u said, than loging into owa etc etc.

And it worked, message tracking only shows "message transferred to smtp.x.y.z" which details the forwarding part of the process.

Your help was invaluable. I shall allocate the points asap..

Thanks again.

Dave.
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by:davesheppard
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Many thanks for your help on this one we can move the project forward again.
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