Solved

Cannot get HP driver to install

Posted on 2006-07-03
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Last Modified: 2013-12-28
am dealing with a HP 5150 Deskjet printer attacted to a Win98SE computer via USB....

the problem started when the print command worked only intermittantly
and then the inkjet monitor stopped appearing....so I decided to uninstall the
driver and reinstall it...

Now - the progress bar for driver install freezes - it is the latest driver I am installing- and
my AV is disabled...help ?

ps: I have also not plugged in the printer until the prompt.
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Question by:jetsonx
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20 Comments
 
LVL 14

Expert Comment

by:FriarTuk
ID: 17035184
unplug it, boot into safe mode (F5 during bootup), remove hp drivers from the device manager, uninstall all hp software
reboot into normal mode, install the printer driver, reboot & plug in the usb printer (while booting), then install the hp software
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LVL 29

Expert Comment

by:blue_zee
ID: 17035919

Besides the uninstall/reinstall steps above, you may need this patch:

USB Devices May Not Work in Windows 98 Second Edition
http://support.microsoft.com/kb/q240075/

Zee
0
 

Author Comment

by:jetsonx
ID: 17039183
ft, I tried that - no avail!

bz, I downloaded the patch and applied and the printer will still not work - any more ideas ?
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LVL 29

Expert Comment

by:blue_zee
ID: 17039306
Is this the driver you have installed?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&dlc=en&os=20&product=304431&lang=en&softwareitem=dj-13668-2

It must be installed with the printer USB cable UNplugged.

Zee

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LVL 29

Expert Comment

by:blue_zee
ID: 17039314

You can also try in SAFE MODE, go to Control Panel > Device Manager and delete ALL entries for USB Controllers (printer cable UNPLUGGED).

Reboot letting Windows reinstall the USB controllers and hopefully solve the problem.

Zee
0
 

Author Comment

by:jetsonx
ID: 17039323
zee, thats the exact driver alrite - and yes I've tried installing it with the USB cable
unplugged !
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LVL 29

Expert Comment

by:blue_zee
ID: 17039337

Try uninstalling and reinstalling the USB controllers in Safe Mode.
0
 

Author Comment

by:jetsonx
ID: 17039364
ok I'll try that now...
0
 

Author Comment

by:jetsonx
ID: 17039507
nope - still not working...argh!
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 17040620
Post a pointer question in here:

http://www.experts-exchange.com/Hardware/Printers/HP_Printers/

A pointer question is a 20 pts question asking for help in another TA.

Don't forget to include a link to this question.

Zee
0
 

Author Comment

by:jetsonx
ID: 17046554
ok guyz - problem now solved. I decided to go to control panel to go to "add printer"

when I went to this I pointed it towards the "D" drive where the driver was.

Preselected by default was something like "hp0245we.inf" I selected this but
it still did not work.

I then went to navigate to "D" again and found a second folder with ".inf" files
- I tried a few of these- to no avail BUT - the last one as it happens finally slotted in
place.

HP do sure make things tricky for people.

Thanks for all the suggestions - they were much appreciated.
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LVL 29

Expert Comment

by:blue_zee
ID: 17047149
Post for a PAQ and refund here:

http://www.experts-exchange.com/Community_Support/

Zee
0
 
LVL 20

Expert Comment

by:nedvis
ID: 17048496
Befor you delet question would you mind trying this:
open Windows Registry editor ( run  : regedit )

locate  HKEY_LOCAL_MACHINE/Hardware/Enum/USB

and delete the entry that refers to your HP DJ 5150  printer
(you can identify device by vendor name in right hand pane of the Windows Registry editor)
Reboot system and allow windows to detect the printer.
Keep original HP printer driver CD handy and reinstall driver from the CD and not from the files
that are still somewhere on your hard-disk.
good luck
nedvis
0
 

Author Comment

by:jetsonx
ID: 17048902
nedvis - thanks very much but the problem is solved ! see my last post.

I will keep your suggestion in mind next time though.
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LVL 20

Expert Comment

by:nedvis
ID: 17052453
"last one as it happens finally slotted in place. "
What you did basically you forced Windows to accept the *.inf installation info from the file you want to provide information from and disallow Windows to do what WIndows consider is the solution for you.
The Registry key I gave you is acctually what force Windows to think it knows what's better for you
and it default to the source "something like "hp0245we.inf""
It's good ( sometimes) that WIndows "remembers" driver location and sources but in many other cases it
is royal pain to prevent Windows from "preselecting" its own sources, as you've witnessed that.

nedvis
0
 

Author Comment

by:jetsonx
ID: 17054086
nedvis,

v. interesting

 thanks for explaining the mechanics of the problem !

the only problem I got now is that the Printer Properties are now in another language ( German)
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LVL 14

Expert Comment

by:FriarTuk
ID: 17054441
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LVL 29

Expert Comment

by:blue_zee
ID: 17059789

Agree, PAQ and refund.

Zee
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ID: 17105357
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