Conditional formatting lost when pc synchronises

Outlook2003 + SBS2003

My customer is using conditional formatting to highlight certain Task Items. The problem is that the rules he creates seem to vanish sometimes when his laptop synchonises with the server. He then has to start again and re-create the rules from scratch.

anyone got any ideas why this is happening? The Task Items are stored in the Exchange Server, but where are the rules stored? Are they on the local pc somewhere, where they can be overwritten by the synchronising process?

Ian
ipendleburyAsked:
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David LeeCommented:
I believe that's called "Folder Redirection" and is a feature of Windows.  It has nothing to do with Outlook.  Since the client is using Cached Exchange Mode I recommend that you close Outlook and delete the .ost file.  This is the cached copy of the client's Exchange mailbox.  When Outlook is launched again it will rebuild this file from scratch.  The .ost file sometimes becomes damaged and creating a new one is the fix for that.  Another test is to disable cached mode and see if the problem goes away.  If it does, then we know that caching is the cause.  If it doesn't, then it'd have to be a problem with the customer's mailbox on the Exchange server.
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David LeeCommented:
Hi ipendlebury,

Automatic formatting is part of a view.  Views are stored in the folder they're defined in/applied to.  You mention that the customer's mailbox is on an Exchange server.  If so, then the views should be part of the folders in the Exchange server mailbox.  If the customer is using Outlook in Cached Exchange Mode, then the Exchange server mailbox should be duplicated exactly on the customer's computer.  If the customer isn't using Caced Exchange Mode, then what sort of synchronization is the customer using?

Cheers!
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ipendleburyAuthor Commented:
Yes he is using cached Exchange mode.

The synchronisation that I was referring to, was the 'My Documents' synchronisation that the operating system does at logon and logoff when he is in the office. The rules seem to sometimes disappear when this takes place.

Ian
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David LeeCommented:
Are we talking about roaming profiles?  Is the sync just copying My Documents or his entire profile?
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ipendleburyAuthor Commented:
No it's not roaming profiles. I don't know if it's an SBS thing, or because the client is a domain member, but one of the features available is called 'My Documents redirection' When this is enabled, the user's My Documents folder is redirected to reside on the server. A copy is maintained on the client for whenever the server isn't available. Windows automatically uses the network copy when it is available, but transparently switches to use the local copy otherwise. The user just sees a My Documents folder and is unaware of the two copies. Whenever the client logs on or logs off, the files in the two locations are synchronised. It's at this point that sometimes the conditional formatting is lost. I was under the impression that only the My Documents folder is synchronised.

Ian
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ipendleburyAuthor Commented:
Ok, I'll get him to delete his .OST file. The problem with disabling Cached Exchange mode is that he won't be able to look at his emails while he is on the road, but it would prove a point.

Watch this space.
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ipendleburyAuthor Commented:
I'm sorry it's taking so long to get back to you on this. I've not been able to track this guy down for a while. Hopefully I will catch up with him this week.
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David LeeCommented:
No problem.  Thanks for the update.
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ipendleburyAuthor Commented:
My Customers laptop has been fine since we deleted the .OST file. So i'll award the points and thank you for your help.

Ian
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David LeeCommented:
Thanks and good luck.
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